Tech Report

Ramsay’s technology journey charted in inaugural report

May 01, 2019

Click here to view the full report.

Ramsay Australia is about to embark on a new era of technological sophistication, which will be designed and created around the consumer.

The organisation’s first Ramsay Technology Report outlines a bold vision for the road ahead, which includes:

  • A seamless, integrated referral process for patients admitted to Ramsay day surgery centres.
  • Simplifying informed consent and online payments.
  • Removing the need for patients to repeat the same information prior to admission, at admission and during their hospital stay.
  • Allowing next of kin to follow patients’ surgical progress online and stay connected over high-speed, secure and reliable WiFi.
  • Digitally closing the care loop from the hospital to the admitting and referring doctors.

Ramsay Australia CEO Danny Sims said: “Technology is a critical part of our success and we are working hard to modernise the workplace, give better information to make decisions and make the tools of technology easier to use.”

“Over the next year we’ll continue to accelerate our technology and innovation agenda. This includes growing our investment in the latest medical technology, introducing new ways to help our employees go about their work more effectively and increasing our focus on the consumer,” Mr Sims said.

Ramsay Australia Chief Information Officer John Sutherland said the new technology report reflected on some of the key innovations introduced in 2018.

“We have organised these around three themes: doctor connectedness, improving the patient experience, and supporting business performance,” Mr Sutherland said.

These themes are evident in activities such as telemedicine services, the rise of robotic surgery and other cutting-edge medical technology, real-time bedside meal ordering, and a mobile-friendly patient portal to manage hospital admissions.

The number of Ramsay patients using online admissions has increased from about one in six people in 2014 to one in four people in 2018.

Mr Sutherland said: “We have been increasing our consumer connectedness, resulting in an acceleration of our digital footprint.”

“Patients can conveniently find our hospitals and doctors from their smartphones, discover our services via the major search engines, book services directly online, and engage with us via social media. We are also helping doctors to improve their digital presence.”

Mr Sims said: “Technology is a journey, a ‘long game’, and I thank all of our employees, doctors and other stakeholders for your ongoing support of our efforts to become more digitally advanced.”

Fast Technology Facts

  • 385,000 online admissions each year
  • 318,000 visits to hospital websites each month
  • 300,000 reached by social media each month
  • 280,000 specialist profile views each month
  • 230,000 WiFi connections each month