• About novel
    coronavirus
    (COVID-19)

Important information about novel coronavirus (COVID-19)

Temporary suspension of non-urgent surgery

The Prime Minister has announced the suspension of non-urgent Category 2 and Category 3 elective surgeries at all Australian public and private hospitals due to the unfolding coronavirus situation. Other services will continue, including urgent surgery and medical services.

These changes took effect in all Ramsay Health Care facilities from 11.59pm on Friday, 27 March 2020.

Every patient waiting for elective surgery is assessed by their treating medical professional as Category 1, 2 or 3 as per the following definitions:

  • Category 1 – Needing treatment within 30 days. Has the potential to deteriorate quickly to the point where the patient’s situation may become an emergency.
  • Category 2 – Needing treatment within 90 days. Their condition causes pain, dysfunction or disability. Unlikely to deteriorate quickly and unlikely to become an emergency.
  • Category 3 – Needing treatment at some point in the next year. Their condition causes pain, dysfunction or disability. Unlikely to deteriorate quickly.
Decisions on the category of patients are at the discretion of the treating medical professional. If you are a patient, please liaise with your doctor as soon as possible regarding this announcement to find out whether it changes your booked surgery.

Please click here to read more important information about this announcement.

Information on this page


Overview

We are closely monitoring, and proactively responding to the developments in Australia associated with coronavirus (COVID-19), in conjunction with both the Australian Government authorities and local public health units.

We understand the rapidly evolving and unprecedented and widespread effects of COVID-19 may result in high levels of concern, however we want to reassure you that we are well-prepared and well-resourced to manage the impacts.

We have strict infection control and prevention protocols in place to protect patients, health care workers and visitors to minimise the risk of any infection, including COVID-19.

The symptoms of COVID-19 are documented on the Australian Government’s Department of Health website. If you are unwell and require urgent medical attention you should contact your GP or call 000 for an ambulance (this will work even without phone credit).


Information for patients

If you have travelled overseas in the past 14 days, please contact the hospital or your doctor before your scheduled appointment or surgery. If you are unwell with any cold or flu like symptoms, and are scheduled for a procedure, please contact your doctor before attending the hospital.

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Information for visitors

We are asking for your understanding that you consider not visiting the hospital unless you are an immediate family member or carer of the patient.

The requirement for social distancing has resulted in a decision to limit the number of visitors to our facilities.

Patients may each have a maximum of one visitor per day.

Visitors will be screened by staff before entering the hospital and will not be able to visit if they:

  • Are unwell with any cold or flu like symptoms, even a runny nose.
  • Have travelled from overseas in the past two weeks.
  • Have been identified as close personal contact with a confirmed case.
  • Have been in close contact with a suspected case.

This screening point also applies to any essential contractors or representatives who need to attend a Ramsay facility in order to attend site meetings, prepare reports, or assess equipment for any reason.

For safety reasons, we are also implementing the following restrictions:

  • Hospitals will be restricting children under the age of 16 years from visiting the facility (exceptions can be considered on a case-by-case basis in discussion with the nurse in charge).
  • Maternity wards cannot be used as thoroughfares and only essential staff can enter. Any visitors will be re-screened before entering the maternity unit
  • Volunteers and other non-essential visitors will not be visiting our site until further notice.
  • Wash your hands often with soap and water before and after eating as well as after attending the toilet
  • Avoid contact with others (including touching, kissing, hugging, and other intimate contact)
  • cough and sneeze into your elbow
  • If you are asked to wear a surgical face mask, after putting it on to cover your nose and mouth, do not touch the front of the mask and remove it using the ear loops or head straps.
  • Dispose of the used mask into a waste bin and perform hand hygiene with soap and water or alcohol hand rub.

Visitor Information: Social DistancingIt is important to practise social distancing to stop or slow the spread of infectious diseases, such as COVID-19. The more space between you and others, the harder it is for the virus to spread.

Important tips include:

  • You should aim to remain 1.5 metres apart at all times. If you are required to move closer than 1.5 metres, ensure that the time does not exceed 15 minutes
  • Do not shake hands
  • Do not share food

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Information for maternity patients

Ramsay maternity units are open and receiving patients.

If you are being admitted for observation, treatment or delivery, it is important that you follow the hospital’s instructions.

Please make sure your family and visitors are also aware of any precautions that may impact upon their ability to visit the hospital. There is a section above containing important information for all hospital visitors, including visitors to maternity units.

If you have any specific questions which are not answered on this page, please contact your hospital.

Have you recently travelled overseas or are you unwell?

If you have travelled overseas within the last 14 days prior to your planned or unplanned admission, or have any of the symptoms of COVID-19, you should advise the hospital and your doctor so appropriate precautions can be in place when you are admitted, protecting you and others in the hospital. If you have had contact with a known or suspected case of COVID-19, then please alert the hospital so appropriate precautions can be implemented for your admission and follow the instructions from Public Health authorities.

If you have symptoms of a respiratory infection, please alert the hospital and Public Health authorities. You will be able to be admitted but precautions will be put in place for your admission and remain in place until removed by Public Health.

Extra site-specific information about maternity services

In response to the changing COVID-19 situation, for the safety of our patients and staff, we have taken the decision to either postpone or adjust the way we offer our group maternity tours and childbirth education classes. Please view the information below to find out what is happening at your hospital. We will update you with new information in the coming weeks - we apologise for any inconvenience this may cause.

Below is site-specific information about maternity tours and education classes:

Greenslopes Private Hospital
  • Maternity tours have been temporarily suspended
  • Online antenatal classes are on offer instead of the usual face-to-face childbirth education classes
Peninsula Private Hospital
  • Maternity tours have been temporarily suspended
  • Online antenatal classes are on offer upon request instead of the usual face-to-face childbirth education classes
Joondalup Health Campus
  • Maternity tours have been temporarily suspended
Pindara Private Hospital
  • Group maternity tours have been temporarily suspended. Individual tours are available upon request for the woman and one support person only.
  • Online antenatal classes are on offer instead of the usual face-to-face childbirth education classes
St Andrew's Ipswich Private Hospital
  • Maternity tours have been temporarily suspended. A virtual tour of the unit will be available soon.
  • Online antenatal classes are on offer instead of the usual face-to-face childbirth education classes
North West Private Hospital
  • Maternity tours have been temporarily suspended
  • Online antenatal classes are on offer instead of the usual face-to-face childbirth education classes
Cairns Private Hospital
  • Maternity tours have been temporarily suspended
  • Online antenatal classes are on offer instead of the usual face-to-face childbirth education classes
Waverley Private Hospital
  • Maternity tours have been temporarily suspended
  • Online antenatal classes are on offer instead of the usual face-to-face childbirth education classes
Mitcham Private Hospital
  • Maternity tours have been temporarily suspended
  • Online antenatal classes are on offer instead of the usual face-to-face childbirth education classes
North Shore Private Hospital
  • Maternity tours have been temporarily suspended
  • All patients who have booked in for upcoming antenatal classes have been sent content normally presented in these sessions as well as a QR code with useful resources
Westmead Private Hospital
  • Maternity tours have been temporarily suspended. A video of the unit is available on the website.
  • Online antenatal classes are on offer instead of the usual face-to-face childbirth education classes
Kareena Private Hospital
  • Maternity tours have been temporarily suspended
  • Online antenatal classes are on offer instead of the usual face-to-face childbirth education classes
Glengarry Private Hospital
  • Maternity tours have been temporarily suspended
  • Online antenatal classes are on offer instead of the usual face-to-face childbirth education classes
Peel Health Campus
  • Maternity tours have been temporarily suspended
  • Online antenatal classes are on offer instead of the usual face-to-face childbirth education classes
St George Private Hospital
  • Maternity tours have been temporarily suspended
  • Online antenatal classes are on offer instead of the usual face-to-face childbirth education classes. Midwife available each Thursday morning for questions
Frances Perry House
  • Maternity tours have been temporarily suspended
  • Online antenatal classes are on offer instead of the usual face-to-face childbirth education classes

Below is site-specific information about luxury hotel stays:

Pindara Private Hospital
  • Our deluxe regal suite package in-hospital is still available. However for safety reasons, we regret the Palazzo Versace program has been temporarily suspended.
Frances Perry House
  • The Parenting Program at the Grand Hyatt remains open for maternity patients. Transfer to the Grand Hyatt is only approved for mothers and babies who are well following delivery and meet strict clinical criteria. Access to the Parenting Program is being reviewed daily and may change dependent on the current coronavirus situation. Visiting restrictions and Social Distancing requirements also apply at the Parenting Program.
North West Private Hospital
  • Our deluxe package in-hospital is still on offer for the mother and partner, however no children are able to stay at this time.

All patients are asked to please contact the maternity department prior to arrival for antenatal and postnatal services.

Below is site-specific information about antenatal and postnatal services:

Greenslopes Private Hospital
  • Screening of all antenatal and postnatal women entering maternity
Peninsula Private Hospital
  • Screening of all antenatal and postnatal women entering maternity
  • No visitors for this assessment
Joondalup Health Campus
  • Screening of all antenatal and postnatal women entering maternity
  • Early Discharge Program (EDP) available on discharge
St Andrew's Ipswich Private Hospital
  • Screening of all antenatal and postnatal women entering maternity
  • Antenatal booking in interviews are being conducted over the phone
  • Well baby clinic will be continuing at an off-site location
North West Private Hospital
  • Screening of all antenatal and postnatal women entering maternity
Cairns Private Hospital
  • Antenatal services outpatient and day cases are limited at the site. All patients to contact the maternity department prior to arrival ph 07 4052 5232
  • Screening of all antenatal and postnatal women entering maternity
  • The Postnatal Drop-In service is closed
Waverley Private Hospital
  • Screening of all antenatal and postnatal women entering maternity
  • Infant feeding and support clinic. Available for newborn babies up until 12 weeks. 1 Patient per appointment
Mitcham Private Hospital
  • Screening of all antenatal and postnatal women entering maternity
  • Antenatal clinic for CTG’s, Immunisations and Anti D injections are being run in the clinic consulting rooms. Strict appointment times only. All bookings contacted prior to appointment for screening
  • Immediate antenatal services are provided as necessary. Client to call hospital prior to arrival.
Westmead Private Hospital
  • Screening of all antenatal and postnatal women entering maternity
  • Postnatal Support Clinic limited appointments only
Kareena Private Hospital
  • Screening of all antenatal and postnatal women entering maternity
  • A breastfeeding consultant is available for phone consultations and virtual consultations
Glengarry Private Hospital
  • Screening of all antenatal and postnatal women entering maternity
  • Antenatal services and outpatient appointments are being limited. If you are a patient, please contact the maternity department prior to arrival
Wollongong Private Hospital
  • Screening of all antenatal and postnatal women entering maternity
  • Antenatal services outpatient and day cases are limited at the site. All patients to contact the maternity department prior to arrival
    Phone: 02 4286 1228
  • Outpatient Postnatal services are limited at the site and are only by prior contact with the department via Phone:02 4286 1228.
St George Private Hospital
  • Screening of all antenatal and postnatal women entering maternity
North Shore Private Hospital
  • The safety of our patients, staff, visitors, and doctors is always our top priority. We have been proactively planning and implementing a comprehensive response to the evolving COVID-19 situation in Australia. In light of recent developments, a decision has been made to suspend our face to face antenatal classes for the time being. We are looking into online learning solutions and will provide an update with new information on this page in the coming weeks. We apologise for any inconvenience this may cause
Frances Perry House
  • Screening of all antenatal and postnatal women entering maternity
  • We are continuing to provide antenatal and postnatal care to our patients. Access to antenatal day stay for essential treatment and postnatal support for post discharge follow up is still available. We ask that you discuss your need for attendance at the hospital with your obstetrician or call us on 03 9344 5000 to speak to one of our staff about your specific circumstances so we can support your care planning before you make the trip to hospital.

To prioritise the safety of babies who need additional care, only parents are permitted to visit the special care nurseries at this time.

Below is site-specific information about special care nurseries:

Joondalup Health Campus
  • Mothers may visit 24/7 while restrictions will be in place for partners

Due to the evolving situation, to prioritise the safety of our mothers and babies, some of our sites have suspended the Know My Midwife program until further notice.

Below is site-specific information about the Know My Midwife program:

Peninsula Private Hospital
  • The Know My Midwife program has been temporarily suspended
Pindara Private Hospital
  • The Know My Midwife program is continuing but patients will be contacted for screening beforehand
North West Private Hospital
  • The Know My Midwife program is continuing for initial antenatal visit at 22-24 weeks gestation but patients will be contacted for screening beforehand
Cairns Private Hospital
  • The Know My Midwife program is continuing but patients will be contacted for screening beforehand
Mitcham Private Hospital
  • The Know My Midwife program is continuing but patients will be contacted for screening upon booking and before the appointment
Glengarry Private Hospital
  • The Know My Midwife program is continuing but patients will be contacted for screening beforehand
Frances Perry House
  • The Know My Midwife program has been temporarily suspended. Patients with appointments already scheduled will receive a call from a Know My Midwife team member to offer a telephone consultation and opportunity for you to ask questions. If you did not yet have a KMM appointment booked but have questions you would like answered or would like a telephone consultation, please email Hello.FRP@ramsayhealth.com.au and we will arrange for a team member to contact you.

Below is site-specific information about Early Parenting Centres:

Masada Early Parenting Centre
  • We are continuing this service but will be facilitating individual education only at this time
North West Private Hospital
  • We are continuing this service but will be facilitating individual education only at this time
Waverley Private Hospital
  • We are continuing this service but will be facilitating individual education only at this time
Mitcham Private Hospital
  • We are continuing this service but will be facilitating individual education only at this time
Glengarry Private Hospital
  • Our Early Parenting Centre will be temporarily closing from 28 March 2020 until further notice
Figtree Private Hospital
  • We are continuing this service but will be facilitating individual education only at this time

Please contact the Maternity unit if you have any questions. A midwife will be available 24/7 to answer any questions.

Greenslopes Private Hospital

Lactation consultant & Well baby clinic – screening prior to appointment

Maternity 1 visitor only (support person only)

  • Our physiotherapist will support you in your room if necessary
  • Our midwives and lactation consultants will support you in your room
  • All group classes are cancelled and individual advice is given in patient rooms
Peninsula Private Hospital

Maternity 1 visitor only (support person only)

  • Our physiotherapist will support you in your room if necessary
  • Our midwives and lactation consultants will support you in your room
  • All group classes are cancelled and individual advice is given in patient rooms

Please contact the Maternity unit if you have any questions. A midwife is available 24/7. Ph: 03 9788 3465 or 03 9788 3468

Joondalup Health Campus

Maternity 1 visitor only (support person only)
Support person in labour and up to 1 hr following the birth of baby

  • Our physiotherapist will support you in your room
  • Our midwives and lactation consultants will support you in your room
  • All group classes are cancelled and individual advice is given in patient rooms

The Private maternity unit has now merged with the public maternity unit.

Maternity Ward Visitor
1 visitor
Strict Visiting Hours
11am to 12noon and 6pm to 7pm

Masada Early Parenting Centre
  • Meals are now being served in each family’s own room

If the father/ partner chooses to stay they must remain in the unit and not go out for the day and return at night.

All parents and babies are screened prior to admission

  • Our health professionals will support you in your room
  • All group classes are cancelled and individual advice is given in patient rooms
North West Private Hospital

Maternity 1 visitor only (support person only)

  • Our physiotherapist will support you in your room
  • Our midwives and lactation consultants will support you in your room
  • All group classes are cancelled and individual advice is given in patient rooms
Waverley Private Hospital

Maternity 1 visitor only (support person only)

  • Our physiotherapist will support you in your room
  • Our midwives and lactation consultants will support you in your room
  • All group classes are cancelled and individual advice is given in patient rooms

Parent First Aid
The safety of our patients, staff, visitors, and doctors is always our top priority. We have been proactively planning and implementing a comprehensive response to the evolving COVID-19 situation in Australia. In light of recent developments, a decision has been made to postpone the Parent First Aid Courses for the time being. We will provide an update with new information in the coming weeks. We apologise for any inconvenience this may cause.

Photographer – Cancelled

Maternity Liaison Officer (MLO)
Sisly Wang
wangsi@ramsayhealth.com.au
Ph: 03 9881 7700 (Waverley)

Mitcham Private Hospital

Maternity 1 visitor only (support person only)

Maternity Care in the Home (Domicilary service) continues with strict risk assessment at patient discharge from hospital and prior to visit.

  • Our physiotherapist will support you in your room
  • Our midwives and lactation consultants will support you in your room
  • All group classes are cancelled and individual advice is given in patient rooms

Parent First Aid
The safety of our patients, staff, visitors, and doctors is always our top priority. We have been proactively planning and implementing a comprehensive response to the evolving COVID-19 situation in Australia. In light of recent developments, a decision has been made to postpone the Parent First Aid Courses for the time being. We will provide an update with new information in the coming weeks. We apologise for any inconvenience this may cause.

Maternity Unit contact: 03 9881 7760

Maternity Liaison Officer (MLO)
Sisly Wang
wangsi@ramsayhealth.com.au

North Shore Private Hospital

Maternity 1 visitor only (support person only)

  • Our popular high tea is now being served in each family’s own room
  • Our physiotherapist will support you in your room
  • Our midwives and lactation consultants will support you in your room
  • All group classes are cancelled and individual advice is given in patient rooms

Night Well Baby Nursery is closed. Midwives supporting baby’s to Room-in with mothers

External contracted classes e.g Calmbirth and CPR Kids cancelled and “zoom’ option provided by those external companies

Patients given the option for early discharge but will be required to obtain follow up from their Early Childhood Centres

Westmead Private Hospital
  • Our popular high tea is now being served in each family’s own room
  • Our physiotherapist will support you in your room
  • Our midwives and lactation consultants will support you in your room
  • All group classes are cancelled and individual advice is given in patient rooms
Kareena Private Hospital
  • Our popular high tea is now being served in each family’s own room
  • Our physiotherapist will support you in your room
  • Our midwives and lactation consultants will support you in your room
  • All group classes are cancelled and individual advice is given in patient rooms
Glengarry Private Hospital
  • The Postnatal drop-in-clinic is cancelled
  • Our physiotherapist will support you in your room
  • Our midwives and lactation consultants will support you in your room
  • All group classes are cancelled and individual advice is given in patient rooms
Figtree Private Hospital
  • Meals are now being served in each family’s own room
  • Our expert health professionals will support you in your room
  • All group classes are cancelled and individual advice is given in patient rooms
Wollongong Private Hospital
  • Our popular high tea is now being served in each family’s own room
  • Our physiotherapist will support you in your room
  • Our midwives and lactation consultants will support you in your room
  • All group classes are cancelled and individual advice is given in patient rooms

Maternity Visitors
The safety of our staff, patients and visitors remain a priority. In response to COVID-19, we have updated our maternity unit visitor guidelines as follows:

  • Partner only will be permitted to visit the Birth Suite and Maternity Ward
  • Nurse triage will occur to all patients and visitors on entry to our hospital

Antenatal Class Online modules available please contact Maternity Liaison Officer Kirsty
Phone: 02 4286 1077 to organise

Maternity Liaison Officer please contact
Kristy – PH 0242 861077 Or email wgp-hello@ramsayhealth.com.au

St George Private Hospital
  • Our popular high tea is now being served in each family’s own room
  • Our physiotherapist will support you in your room
  • Our midwives and lactation consultants will support you in your room
  • All group classes are cancelled and individual advice is given in patient rooms

Maternity Liaison Officer please contact
Carolyn – (02) 9598 5172

Frances Perry House
  • Our Postnatal Ward Breastfeeding Room and Well Baby Nursery are closed temporarily. In room breastfeeding and baby settling support is being offered to our postnatal patients.
  • Postnatal Physiotherapy classes have also been suspended and in in-room service is being offered to postnatal patients.
  • For all maternity enquiries, please contact our Maternity Liaison Officer, Jayne via email at Hello.FRP@ramsayhealth.com.au

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Special events (including Anzac Day services)

Keeping in mind the safety of our patients, visitors, and health care workers, based on advice from the Australian Government, all large events and gatherings have been postponed or cancelled. This includes commemorations for Anzac Day. We instead encourage the community to watch the Australian War Memorial’s nationally televised Anzac Day commemorative service at 5.30am on 25 April 2020.

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FAQs

Coronaviruses can make humans and animals sick. Some coronaviruses can cause illness similar to the common cold and others can cause more serious diseases, including Severe Acute Respiratory Syndrome (SARS) and Middle East respiratory syndrome (MERS). The virus first seen in Hubei Province, China is called ‘novel’ because it is new. COVID-19 has now been declared a pandemic by the World Health Organization (WHO) and there has been a significant increase in new cases across many countries in Europe and around the world. It is likely that the virus originally came from an animal, and there is evidence that it can spread from person-to-person.

Symptoms include fever OR an acute respiratory infection and include (but are not limited to) cough, sore throat, fatigue and shortness of breath with or without a fever.

The coronavirus is most likely to spread from person-to-person by:

  • Direct close contact with a person whilst they are infectious;
  • Close contact with a person with a confirmed infection coughs or sneezes; or
  • Touching objects or surfaces (such as doorknobs or tables or face masks) contaminated from a cough or sneeze from a person with a confirmed infection, and then touching your mouth or face.

Most infections are transmitted by people when they have symptoms. There is now some evidence that people could be contagious before showing symptoms.

How can i help prevent the spread of COVID-19?Practising good hand and sneeze/cough hygiene is the best defence against most viruses. You should:

  • Wash your hands often with soap and water before and after eating as well as after attending the toilet
  • Avoid contact with others (including touching, kissing, hugging, and other intimate contact)
  • cough and sneeze into your elbow
  • If you are asked to wear a surgical face mask, after putting it on to cover your nose and mouth, do not touch the front of the mask and remove it using the ear loops or head straps.
  • Dispose of the used mask into a waste bin and perform hand hygiene with soap and water or alcohol hand rub.

Yes, visiting your doctor is considered an essential indoor gathering under current guidelines. That means you must adhere to social distancing measures by keeping a distance of 1.5m between yourself and other people and good hygiene practices including using hand sanitiser before and after your visit with your doctor.

People who are recommended to be isolated should not attend public places, in particular work, school, childcare or university. Only people who usually live in the household should be in the home. Do not allow visitors into the home. There is no need to wear masks in the home. Where possible, get others such as friends or family, who are not required to be isolated to get food or other necessities for you. If you must leave the home, such as to seek medical care, wear a surgical mask if you have one.

There is no specific treatment for coronaviruses. Antibiotics are not effective against viruses. Most of the symptoms can be treated with supportive medical care. Some people will require hospitalisation.

A face mask will not protect you against becoming infected. While the use of face masks can help to prevent transmission of disease from infected patients to others, face masks are not currently recommended for use by healthy members of the public for the prevention of infections like novel coronavirus. If you are unwell with cold and flu-like symptoms, then a mask can be worn when you attend the hospital or GP office for assessment.

Visit the Australian Government Department of Health homepage at www.health.gov.au.

Call the Public Health Information Line on 1800 004 599.

Discuss any questions you have with the Public Health Agency monitoring you.

Contact your state or territory public health agency:

  • ACT call 02 5124 9213
  • NSW call 1300 066 055
  • NT call 08 8922 8044
  • QLD call 13HEALTH (13 43 25 84)
  • SA call 1300 232 272
  • TAS call 1800 671 738
  • VIC call 1300 651 160
  • WA visit www.healthywa.wa.gov.au or call your local public health unit

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