16 The Ramsay Way 2019 | 04
Joondalup Health Campus (JHC) partnered with
Edith Cowan University on 22 October to host an
evening of research sharing and networking, which
was widely attended by more than 30 professionals
from numerous healthcare facilities and universities
The inaugural event was held on behalf of international
non-profit organisation SIGMA, which aims to advance world
health and celebrate nursing excellence in scholarship,
leadership and service.
Gina Richards, President of Psi Alpha-at Large, the Western
Australian chapter of SIGMA, said the evening, which
included presentations and poster displays, had been a huge
“We had a fantastic evening at Joondalup Health Campus
with fantastic presentations and research posters,” she
said. “The presentations were followed by discussion and
networking with student, academic and industry colleagues
including nurses, midwives and doctors.”
JHC’s Director of Clinical Services Benjamin Irish opened
the evening and then several presentations were delivered,
including by JHC paediatrician Dr Jamie Tan, Senior
Consultant for Patient Safety Dr Elly Marillier and Mental
Health Service Manager Linda Locke.
JHC Training & Development Manager Gill Reid organised
the evening and said it was an unqualified success because
it gave us a pivotal role in helping to achieve collaboration to
advance the goals of the profession.
“We will be hosting another event next year and look
forward to being a part of an international effort to drive
improvements in health care.”
STANDARDISATION OF WA FORMS
New consumer engagement
recruitment tool launched
Joondalup Health Campus has launched a new process for recruiting consumers as part of their
consumer engagement work.
A web page and online application form have been created,
allowing consumers to learn about and apply to get involved
with projects ranging from giving views on the design of the
upcoming expansion of the hospital, to providing their views
and experiences into training and education of the hospital’s
workforce, to helping with shaping new models of care and
delivery of services.
If selected, the applicant is provided with orientation,
assigned a mentor and provided with support and training to
enable them to fully participate as partners with the hospital.
Traffic to the site is being driven by the hospital’s Facebook
posts, which are being shared by Member for Joondalup
Emily Hamilton and members of the hospital’s Community
Board of Advice, which extends the reach of the recruitment
efforts to a highly targeted local audience.
JHC Quality and Risk Manager Wendy Candy said health
service organisations across Australia commenced being
assessed against Version 2 of the National Safety and
Quality Health Service Standards in January this year.
“One of the biggest changes is that actions under Standard
2 – Partnering with Consumers – are now mandatory.”
“The Australian Commission on Safety and Quality in
Health Care have put a much greater focus on the need
for healthcare facilities to show how they are engaging
consumers,” she said.
“The only way we can properly meet this Standard, which
requires that we partner with consumers in planning, design,
delivery, measurement and evaluation of systems and
services, is to invite consumers to partner with us.
“We therefore intend to increase consumer representation
on hospital committees and sub-committees, and seek
input from consumers as we expand the hospital to
inform the development of service-delivery that is more
“The online form also captures important information about
what an applicants lived experiences are, which will allow us
to recruit a range of consumer representatives who reflect
the diversity of the local community.”
Ramsay teams recognised for promoting
safety, quality and efficiency
A project to standardise health record forms and an assessment tool to promote patient safety have
been selected as the winners of Ramsay Australia’s 2019 Lean and Quality Awards.
The two teams behind the projects – from Western Australia
and Warringal Private Hospital – were among almost 40
Ramsay teams who undertook fantastic projects to improve
patient outcomes and experiences, and to add value to
processes across Ramsay’s operations.
The Quality Award recognises improvements which have
been made to drive high-quality care for patients. The Lean
Award highlights efforts to create more value and better
experiences for customers and staff.
Teams were asked to submit posters outlining their projects.
A panel of judges assessed their submissions based on
criteria which included having evidence of a problem worth
solving, their ability to outline what their project set out
to achieve, the strength of their implementation method,
the involvement of patients, carers or clinical teams in the
process, the strength of their results, and the potential to
sustain and spread the project.
Patient safety tool bridges the gap to win Quality Award
Warringal Private Hospital has received Ramsay Australia’s
2019 Quality Award for its project called “Bridge the Gap”.
The team developed a comprehensive multiple-day risk
assessment tool, which provided the opportunity to develop
a holistic care plan to improve patient safety on a daily basis.
During the creation of the tool there was a decline in patient
falls and stage three and four pressure injuries. There was
also more staff awareness of assessment and management,
as well as increased knowledge of the National Standards
and compliance requirements.
17 teams from Ramsay hospitals across Australia entered the
Quality Award competition, which aims to encourage staff to
develop solutions to improve the quality of care provided.
Other submissions in this category included Mt Wilga Private
Hospital’s solution to create an electronic bed board to make
it easier to access patient discharge dates, Joondalup’s
project on management of patients with fractured neck or
femur, and Donvale
training staff in
Project to streamline paperwork wins Lean Award
The Western Australia Forms Committee took out the 2019
Lean Award for its project to standardise health record forms
across five Ramsay sites in Western Australia, including
Joondalup Health Campus, Peel Health Campus, Hollywood
Private Hospital, Glengarry Private Hospital and Attadale
The committee was formed specifically for the project which
included standardising 40 forms in eight months. This has
led to environmental and financial savings due to reduced
printing requirements, as well as increased networking
between hospital sites.
A total of 21 teams
submitted entries in the
Sue McCarthy for
WA Forms Committee
2019 Ramsay Lean Award
Joondalup Health Campus 716 bed public private
hospital with a public ED
Peel Health hos-pital
Campus 206 bed public private In 2018 as part of the with Evolve a public project ED
Healthcare decided that WA would Hollywood form a State Private Forms
Hospital is a 738 bed private
Committee with hospital the with objective a 70 of bed private introducing mental health unit
health record forms across the state. Other entrants included
Glengarry Private This Hospital would work
is a 103 bed private
valuable from a print cost saving as perspective
well as expediting the Attadale development Rehabilitation of digital
Hospital 39 bed rehab
forms should Ramsay proceed with a digital Caboolture Private
ASSESSMENT OF PROBLEM
5 individual sites that all had different health forms for the
Hospital’s work to
>200 forms to be standardised
Some sites had 2 different forms for the same thing
create efficiencies in the
2 different printing companies used by the 5 sites
Freights costs to WA for national forms increase costs
central sterile services
Formation of the WA State Forms committee which consisted
of one clinical and one Health Information member from
each site with Mandy Ling the Chair and Jo Banner as the
very important administrator of our group.
Process commenced with the comparison of the highest used
forms at each of the 5 Ramsay WA Hospitals.
For each form the following questions were considered
Purpose of the form
Noosa Hospital’s project
What form the RHC form/s was replacing
Was there a statutory reason for the form
In the absence of the form was there a risk associated
to standardise the
i.e. patient, safety or operational risk
Recent incidents that led to the form
What are the financial costs or other resource impacts
cleaning program, and
The group met fortnightly from September until December
2018, and bi stand-ardised
monthly until May 2019 and 40 forms were within this time frame.
Sub groups were formed for speciality areas Wollongong Private
i.e Theatres, Risk.ED,
Drafts were made and sent around for comment
Sites were asked to get input from subject matter experts
and provide Hospital’s undertaking to
Final drafts com-mittee
were completed and approved at WA forms meetings
Sites agreed to using same printing form
reduce food waste.
40 forms standardised in 8 months
Increased networking between sites
Standardisation of forms and printing locally has increased
savings. The graph below which shows an example of the
savings from 3 forms across the 3 larger sites
COST SAVING EFFECTS OF STANDARDISING FORMS
AND PRINTING LOCALLY IN WA (3 larger sites)
All sites were willing to compromise on
what they have on their forms.
Forms in digital can have sections cut
out or added for individual sites.
Sites with significant changes to forms
will require education plans.
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