CEO’s message The first three months of 2013 have seen two major developments come on stream for Ramsay Health Care. Featured in this issue of The Ramsay Way are the opening of the Joondalup Private Hospital at Joondalup Health Campus and the opening of the Greenslopes Private Hospital development which sees, amongst other things, the commencement of obstetrics at that Hospital. The 145 bed private hospital opened at Joondalup Health Campus this month is the first private hospital to open in the northern suburbs of Perth in over 30 years and demonstrates the significant growth in this marketplace in recent years. Joondalup Private Hospital is located in one of the fastest growing regions of Australia and the opening of this new private hospital is part of Ramsay’s commitment to ensure people living in Perth’s northern suburbs can access the best private hospital care near to where they live. 2 TRW AUTUMN 2013 Ram say Health Ca re now operat es some of th e most sign ificant & sizeable hospita ls in Australia with th ree hospita ls now over 650 beds It also signals the end (for a short while at least) of a five year $393 million redevelopment of the Joondalup Health Campus, funded by the WA government together with Ramsay Health Care. This has been a very successful public-private partnership and is a good example of how both sectors can work together to deliver services and value for money to the public. The total project has included expansion and development right across the whole campus over the five year period. The end result is the realisation of one of the busiest hospital campuses in the nation with over 90,000 presentations to the emergency department and delivering more than 3,000 babies each year. At Greenslopes Private Hospital we have just opened the $47 million development at that hospital which includes 64 beds and a further 4 theatres. Significantly, this hospital has commenced maternity services with a 26 bed maternity accommodation wing and birthing suites. Given the hospital’s history as a veterans’ hospital, this is certainly a new chapter in that hospital’s 70 plus year history. Amongst the development and growth of Greenslopes, we are very proud to have retained the unique veteran heritage at this hospital which has made it special to thousands of ex-service men and women over many decades. All in all, Ramsay Health Care now operates some of the most significant and sizeable hospitals in Australia with three hospitals now over 650 beds (Joondalup, Greenslopes & Hollywood Private Hospitals) with plans for further expansion recently announced at Hollywood Private Hospital in Perth. Other hospitals are also receiving expansions and pleasingly, the Ramsay Board approved $91 million of developments and expansions in the first six months of this financial year. These approvals included a $56 million expansion of Warringal Private in Melbourne; $4 million expansion of day surgery facilities at Shepparton Private; a $10 million expansion of Strathfield Private in Sydney; a $7 million expansion of mental health facilities at Mitcham Private in Melbourne; and a $14 million theatre and day surgery development at The Avenue Private, also in Melbourne. Despite the rain on the Sunshine Coast over the past few months, the 200 bed Sunshine Coast University Private Hospital remains on track for an opening date of December 2013. This hospital will deliver a significant range and volume of services to public patients under the contract with Queensland Health as well as offering private patient services and is another good example of public/private partnerships delivering a value for money service. Finally, In January 2013, Ramsay Health Care was recognized in the 2013 Global 100 Most Sustainable Corporations in the World for the second year in a row. Announced at the world economic forum in Davos, Ramsay was one of nine Australian companies that made it into the industry leading sustainability index and we moved up the ranking for 99th to 68th - a great achievement. TOP: Tamara CEO Annette Arthur; Medibank Private’s Cindy Shay; Ramsay’s Bronte Kumm & Independent MP Tony Windsor. ABOVE: Staff of Tamara Private Hospital at the official ceremony recognising their top private hospital award. Chris Rex Tamara Private Hospital in Tamworth has topped the list of Australia’s best private hospitals, as rated by patients in a comprehensive nationwide survey of patient satisfaction conducted by private health fund, Medibank Private. The top honours also mean that Tamara Private received the awards for top Australian Regional and the top New South Wales private hospital. Tamara Private CEO Annette Arthur said the hospital was delighted to receive this recognition from patients. “These awards are testament to the hard work and dedication of our staff at Tamara,” Ms Arthur said. “Every member of staff at Tamara works with one important goal in mind—the delivery of exceptional care. It’s fantastic to hear that we have achieved this and it’s great that this dedication has been recognised and rewarded.” The survey analysed 17,322 responses covering 140 private hospitals in the largest survey of its type in Australia and covers every stage of the hospital experience, from preadmission to discharge and follow-up, with respondents sharing their thoughts on everything from the standard of medical treatment provided to privacy levels, cleanliness and food quality. Ramsay Health Care’s Glenferrie Private Hospital in Melbourne took out the silver award coming equal second in the survey of patient satisfaction. Glenferrie Private regularly achieves excellent results in this survey taking out the bronze award last year. Shepparton Private Hospital in Victoria took out the regional bronze award. Tamara tops for private hospital satisfaction Ramsay makes Global 100 again! Tamara Overall Gold Award Glenferrie Overall Silver Award Shepparton Regional Bronze Award Ramsay Health Care has been announced in the 2013 Global 100 Most Sustainable Corporations in the World in recognition of its management of environmental, social and governance issues. Now, in its 9th year, the index distils the top 100 companies from a universe of over 4000 mid-cap and larger companies. Data on the companies is collected primarily from Bloomberg and through direct engagement with the 350 companies that make the project’s shortlist. Companies are rated according to performance in areas such as carbon, water and waste productivity, employee turnover and lost time injuries. This is the second year in a row that Ramsay Health Care has been recognised in the Global 100 list but, in 2013, the Company moved significantly up the list from a ranking of 99 in 2012 to a ranking this year of 68. Ramsay Health Care was one of nine Australian companies that made it into the industry leading sustainability index. Ramsay Health Care Managing Director Chris Rex said it was a great achievement to be recognised by the index as it confirmed the Company’s strategy and vision to become one of the world’s most respected private hospital operators. “As a global company, employing 30,000 staff and caring for over one million patients each year, we recognise that we have an enormous responsibility to ensure we are maintaining the highest standards of quality and safety; that we are creating a great place to work; and that, as much as possible, we are operating our business with a focus on resource productivity,” Mr Rex said. Ramsay Health Care Managing Director Chris Rex (right) congratulates Greenslopes Private Hospital CEO Mark Page at the opening of the new Maternity Unit at Greenslopes.
The Ramsay Way Autumn 2013
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