Sunshine Coast University Private Hospital nurse Tracey Collins with Margret Ross who said she received excellent care during both her stays at the hospital. (photo courtesy Sunshine Coast Daily) Theatre staff at Wangaratta Annabel Nolan & Helen Michael celebrate the hospital’s 20th birthday The Ramsay Way - 2014 | 04 7 New hospital rates well with patients IN ITS FIRST COMPREHENSIVE PATIENT SURVEY, SUNSHINE COAST UNIVERSITY PRIVATE HOSPITAL (SCUPH) RECEIVED A GREAT ENDORSEMENT FROM PATIENTS WITH 88.8% OF PATIENTS SATISFIED WITH THEIR EXPERIENCE AT THE HOSPITAL. The survey, conducted by an independent organisation, showed that 55.8% of patients rated the hospital as very good and 33% as good. SCUPH Chief Executive Officer Oli Steele said that for a new hospital this was an excellent achievement. “We are very pleased with the results of our first patient survey,” Mr Steele said. “SCUPH has been operational for just under a year, and these survey results show that we are delivering services that meet the expectations of our patients.” “In particular, the level of care provided by our staff rated very highly, a result we are extremely proud of.” Sunshine Coast resident, Margret Ross has been a patient at SCUPH twice this year and is extremely pleased with her experience at the hospital. “During both my stays at Sunshine Coast University Private Hospital, I received excellent care from the doctors and staff,” Ms Ross said. “I wish to extend my genuine gratitude to everyone at the hospital who made my stays, treatment and after care such a success.” Patients responding to the survey were asked to rate a range of factors including nursing care, doctor care, the patient room, tests and therapy, meals, and the admission and discharge process. Wangaratta celebrates 20 years Caloundra Private Clinic celebrates 1st Birthday Caloundra Private Clinic recently celebrated its first anniversary, marking the occasion with a staff morning tea. For the last 12 months, the Clinic has been providing inpatient mental health services, and recently commenced Cognitive Behavioural Therapy (CBT) day programs. The 16 week outpatient program is designed to provide treatment and ongoing support for people experiencing anxiety and depression. In addition to mental health services, the Clinic continues to offer renal dialysis and day surgery. The Clinic’s recent Press Ganey satisfaction survey included both mental health and day surgery patients, comparing the Clinic against 38 mental health facilities and 138 day procedure facilities nationally. The survey revealed excellent results, with mental health patients indicating they were happy with the care received at the Clinic and rating it 5.2 points higher than the national benchmark for mental health facilities, with 89% of facilities scoring lower than Caloundra Private Clinic. Day surgery patients scored the Clinic at 3.8 points higher than the national benchmark for day surgery facilities, with 99% of facilities scoring lower than Caloundra. Ward staff - Leonie Wilson, Tarrina Brock, Jill Newnham, Karen Day, Shanlee North, & Tracey Fleming Northside Macarthur turns 1 Northside Macarthur Clinic celebrated its first birthday on 31 October 2014. Since day one the hospital has been full and the new mental health facility has been positively welcomed by the Campbelltown and Macarthur community since opening. Over the past 12 months the 35-bed Clinic has treated 431 inpatients and 309 day patients and also did extremely well in a recent staff satisfaction survey. Wangaratta Private Hospital recently celebrated its 20th year of operation, servicing the Northeast region of Victoria. In March 1992, after an extraordinary amount of work by the Wangaratta Regional Development Corporation (WRDC), a licence was granted to Healthscope by the Victorian Government to operate a 40 bed acute general private hospital in Wangaratta. Building commenced in September 1993, and the 40 bed Medical, Surgical and Obstetrical hospital commenced patient services on 22nd November 1994. The hospital has seen many changes over the last 20 years, including the acquisition by Ramsay Health Care in 2005. Five original staff members continue to work in departments throughout the hospital. Noosa Hospital turns 15 Noosa Hospital staff celebrated their 15th birthday in November with a Spring Carnival Race theme. One of the highlights of the night was the awarding of the Hospital’s Employee of the Year award. Sharon Lowe, Ward Clerk on G Pavilion, was the very worthy recipient, and was voted for by a panel of judges – Angela Michaels of ME Bank, Mr Glen Elmes MP, Dr Simon Hawkins, Chair of the Medical Advisory Committee, Mr Rusty Fraser, Chair of the Community Board of Advice and Lloyd Hill, Qld State Manager. Sharon won a $1000 cheque and was clearly ecstatic to have been chosen out of so many other worthy nominees. Sharon was awarded the employee of the year because of her outstanding customer service, incredible organisational skills and wonderful calm manner.
The Ramsay Way - Summer 2014
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