Patient Charter

Your Care, Rights & Responsibilities

You have the right to:

• A wide range of public hospital services
• Treatment based on clinical need regardless of your ability to pay or your health insurance status
• Treatment and care in a safe environment
• Access your health records and confidentiality for your personal information
• Participate in making decisions about your treatment and care
• Participate in decisions and receive information about your discharge from hospital.
• Treatment with respect, dignity and consideration for privacy.
• Choose whether your wish to have treatment as a public or private patient.
• Information about which hospital staff will provide your care.
• Information about your health care and, if you wish, a second opinion.
• Information on what steps the hospital takes to improve quality of care.
• If necessary, have access to an accredited interpreter.
• Services provided in a culturally sensitive way
• An opportunity to discuss any questions or complaints you may have concerning your stay in hospital
• Make a complaint to an independent complaints body.

You have a responsibility to:

• Work with your treating team by providing relevant information about your health and circumstances which may influence your treatment, recovery or stay in hospital.

Act in a manner that facilitates care and does not interfere with the care/recovery of others.
Ref. – DHS.