Safety at the heart of new COVID-19 video for patients and visitors

Jul 02, 2020

Ramsay Health Care has created a new video for patients and visitors to help explain some of the changes they may notice when they go to a hospital, clinic, pharmacy or day surgery in Australia - as a result of the COVID-19 pandemic.

The video is presented by some real faces of Ramsay – including a physiotherapist, doctor, nurse, infection control coordinator, environmental services team leader, and pharmacist.

Please click here to watch the video, or read the transcript below:

When you visit one of our hospitals, pharmacies, day surgeries, or clinics, your safety and wellbeing is our number one priority.

We’re completely committed to providing you with high quality, effective services and treatment in a safe and comfortable environment.

The impacts of COVID-19 in Australia have challenged us all to think and act differently, so we’d like to let you know about a few changes we’ve made to protect you, your visitors, and us.

The first thing you’ll notice when you arrive are some changes to our entry points. We’ll ask you a series of screening questions, and in some cases take your temperature, to identify anybody who’s at potential risk of having COVID-19.

We recommend you arrive a little earlier than planned in case there is a short queue during this process. This is a really important strategy to help keep you safe, so we thank you for your cooperation and understanding.

Once you’re inside, please keep an eye out for additional signage on display which contains important information for our patients and visitors.

During your time here, we ask you to practise good hand hygiene by using the hand gel provided and cough and sneeze etiquette by using your elbow, as well as social distancing – also referred to as physical distancing.

Leaving a space of 1.5 metres between one another is a really important way to prevent the spread of COVID-19. You’ll see signs to indicate where you should stand if you’re in a queue, and you may notice some chairs are marked to indicate which ones you can sit on.

To avoid large groups of people gathering together, we’re staggering admission times for patients and temporarily reducing the number of visitors.

Wherever possible, we encourage you to consider keeping in touch with your loved ones via digital devices such as your phone, rather than arranging a face-to-face visit.

We’re constantly monitoring our supplies of personal protective equipment such as face masks and gloves, as part of our strict infection control and prevention protocols.

And we’ve also increased our cleaning of high-touch areas, such as door handles, lift buttons and benchtops.

Our focus has been – and will always be – on people caring for people; it’s at the centre of everything we do.

Thank you for making us a part of your health care journey as we continue to navigate through this time - together.