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CEO, Carmel Monaghan, said Ramsay’s ability to continue providing high-quality services during extraordinary times has been partly due to the role of technology and timely creation of digital solutions.

“From the onset of the pandemic, our IT teams undertook a range of projects including supporting corporate staff to work remotely, introducing new technologies, and deploying a suite of virtual health care services,” Ms Monaghan said.

“These improvements meant we were – and still are – well-prepared to manage challenges associated with the pandemic.”

Technological achievements during 2020 included:

• Creating and implementing a QR code system which screened more than 100,000 people each week at Ramsay hospitals and facilities
• Introducing virtual antenatal classes when social distancing measures prevented pregnant women from attending in person
• Helping Joondalup Health Campus to prepare for the unprecedented admission of 30 COVID-19 patients from the Artania cruise ship
• Introducing a telepresence robot which allowed doctors to treat patients remotely at Greenslopes Private Hospital
• Supporting ongoing doctor education by hosting 150+ RACGP-accredited virtual events attended by almost 4,500 GPs across Australia

Ramsay Australia’s Chief Information Officer, John Sutherland, said Ramsay had a strong history of delivering unique technologies to the market, which has continued despite the global pandemic.

“Our hospitals are giving regional areas around Australia access to the latest innovations in robotic-assisted surgery, and we continue to invest in Australian start-ups trialling new medical technology,” Mr Sutherland said.

Ramsay is also using technology to drive efficiencies across the business.

“In a year that saw more than 4,000 staff working remotely, it has never been more important to have robust cyber security controls, a comprehensive Wi-Fi network, seamless clinical systems, digital data collection and employee platforms,” he said.

Ms Monaghan said the health care industry is rapidly changing and Ramsay will continue to pivot and innovate.

“We will further invest in technology to improve the patient experience and cater for a growing demand for health care treatment options away from the traditional hospital setting,” she said.

Some of Ms Monaghan’s priorities for the business include creating digital front doors, digitising Ramsay’s procedural care areas, and having an integrated approach across the business to create a more seamless patient journey.

“I’m excited about the opportunities available to us as we embark upon our technology journey and to work with an exceptional network of people who live and breathe our Ramsay Way values,” she said.

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