The Ramsay Way 2019 | 03 23
ACHIEVEMENTS
AWARD WIN FOR
GLENGARRY PRIVATE
HOSPITAL CHEF
‘Hospital food’ and ‘award-winning’ aren’t usually
two phrases that go together – but the sous chef at
Glengarry Private Hospital changed all that.
Greenwood local Vivek Shetty took out the top gong
at the WA Institute of Hospitality in Healthcare’s annual
awards night for his outstanding leadership.
Catering Manager Ashok Kumar nominated Vivek for the
award and described him as a passionate and creative
kitchen professional who brought style and memorability
to the hospital’s menu.
“He has 13 years’ culinary experience in international
five-star hotels and cruise lines – but more importantly,
he genuinely is driven to ensure patients get an amazing
food experience whilst in hospital,” he said.
“Vivek strongly believes that catering staff should be
delivering meals that are tasty as well as nutritious whilst
in hospital. He led the change and made it work – he is
hugely deserving of this award.”
Ashok said it was his leadership as much as his cooking
ability that he had been noticed for around the hospital.
“Vivek started at the hospital as our sous chef at a time
when the site was going through a lot of change and our
kitchen, which produces hundreds of patient meals each
day, really needed strong leadership.”
“He took lots of responsibility and created structure
in the team – and those amazing leadership qualities
helped us in our goals to deliver food of an exceptional
quality, service-with-a-smile and as, a manager, to drive
employee engagement.”
Vivek instigated a fundraising drive to start an employee-run
herb garden for the hospital kitchen: “The whole
kitchen team got involved in raising funds and this was
one of his ideas for team building – and it really worked,”
said Ashok.
“Most importantly, patients absolutely love the food
we serve – which isn’t something you would normally
associate with hospital food, but this is something that
Vivek prides himself on delivering.”
CEO Leonie Gardiner said Vivek has built a reputation for
always being ready to go the extra mile.
“He always comes to us with lots of ideas to keep
employees engaged and feeling proud to work at
a Ramsay Health Care hospital,” she said. “We are
enormously proud of him, very fortunate to have him
working for us and I am personally so pleased that his
talent has been acknowledged with this award.”
YEARS OF SERVICE AWARDS
AT PINDARA PRIVATE
A celebration has been held to recognise the contributions of
long-term staff members at Pindara Private Hospital.
More than 100 employees were honoured for providing ongoing
service to patients, families, visitors and colleagues for five, 10, 15,
20, 25 and 30 years.
A special mention must go to Jo-Anne and Peter who each
celebrated 30 years of service; their commitment to the Pindara
community is greatly appreciated.
JOONDALUP ‘LEGEND’
WINS CUSTOMER
SERVICE AWARD
Joondalup Health Campus’ Patient Transport
Supervisor, Nick Jones, was announced a winner at
the WA Institute of Hospitality in Healthcare awards
held on Friday 5 July.
Named winner in the category, “Exceptional Customer
Service”, Nick said he was surprised and humbled.
His manager and nominee, Head of Enviro Services
Andrew Lindsay, said it was a proud moment and
extremely well-deserved for Nick, who has worked for
the hospital for more than 20 years.
“Nick is so well-known throughout the hospital for
going above and beyond,” he said.
He added that Nick exemplifies the organisation’s
motto, The Ramsay Way, which was inspired by its late
Founder Paul Ramsay, who passed away in 2014.
“The Ramsay Way was developed by Paul 25 years
ago and it is all about people caring for people – and
Nick does that every hour of his working day,” he said.
“He is absolutely unwavering in his resolve and
willingness to make sure staff and customers are well
treated – and this is at the heart of everything he does.
“You see him taking patients from one area of the
hospital to the other and he is invariably kind and
good-humoured,” he said. “His affable nature is so
highly infectious and he has this enthusiastic spirit
that has seen him befriend many co-workers across
every discipline.
Chief Executive Officer Kempton Cowan described
Nick as ‘a legend in the hospital’.
“The late Paul Ramsay would be so proud to know that
we have Nick still working with us,” he said.
TOP HONOURS FOR 84-YEAR-OLD
BELEURA PRIVATE HOSPITAL PHYSIO
A physiotherapist
with more than
six decades of
experience has been
honoured with a
Medal of the Order
of Australia.
After graduating
in 1956, Helen
Gordon’s first job
involved making
regular trips to small
towns along the Hume Highway to visit polio patients.
She helped them to manage their condition through
splinting and plaster casting, which helped in correcting
deformities and muscle imbalances.
With her family by her side, she moved on in 1970 to
Mount Eliza on the Mornington Peninsula where she
treated stroke patients and amputees in the local
geriatric centre.
Five years later Ms Gordon made history by becoming
the first hospital physiotherapist at Frankston Hospital.
In 1998 she joined Beleura Private Hospital, where
she forged a reputation as an experienced and
compassionate physio among staff, patients and
their families.
At 84 years of age, there is still no slowing down
for Helen, who has been running local exercise
and education classes for the Mornington U3A
Seniors Group.
Gardening has been a passion of hers too; she has
facilitated several courses which teach how to garden
successfully without causing an injury.
She still works at the hospital one weekend a month and
covers weekdays shifts as required.
Mrs Gordon said: “Age is only a number – if you enjoy
what you are doing and feel capable of maintaining a
good standard of what you do – keep going!”
John Shannon, Physiotherapy Manager
and Helen Gordon, Physiotherapist.