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HCF and Ramsay Health Care launch strategic collaboration

August 05, 2022

Australia’s largest not-for-profit health fund, HCF, and Australia’s largest private hospital operator, Ramsay Health Care, have announced a ground-breaking five-year collaboration.

The landmark Hospital Purchaser Provider Agreement demonstrates a deep commitment from both HCF and Ramsay to jointly deliver models of care that will offer significant long-term benefits to HCF members accessing Ramsay services and help to ensure the ongoing sustainability and affordability of Australia’s private health sector.

This is the first time in Australia that a private health fund and a private hospital operator have embarked on a strategic collaboration for a period of five years.

HCF Chief Executive Officer and Managing Director Sheena Jack said the collaborative relationship would support the growth and sustainability of both organisations, while delivering long-term benefits for HCF members.

“This isn’t a short-term, transactional deal. This strategic collaboration will provide the opportunity to explore the needs of HCF members through a caring and progressive healthcare provider with certainty that we will be able to jointly deliver effective, sustainable models of care that put the patient first,” Ms Jack said.

“Over the coming years we will work closely with Ramsay to further demonstrate our commitment to fostering collaborative relationships with our hospital provider network,” Ms Jack said.

As part of the collaboration, HCF and Ramsay will convene a Joint Management Committee to deliver innovative service models that reflect changing consumer needs.

Ramsay Health Care Australia Chief Executive Officer Carmel Monaghan said HCF had recognised the benefits of providing care in the home and committed to new funding models to ensure its members have access to a wider range of treatment options to suit their individual needs.

“We are pleased to announce that HCF members will now be covered for two Rehabilitation at Home programs through our rapidly expanding hospital in the home service called Ramsay Connect,” Ms Monaghan said.

“One is a Joint Replacement Rehabilitation at Home Program to support the recovery of patients undergoing surgery such as knee and hip replacements. The other is a Reconditioning Rehabilitation at Home Program for patients including those who have had a recent cardiopulmonary episode or have functional deterioration due to an exacerbated chronic condition.

Ms Monaghan said both programs offer eligible patients unlimited inbound and outbound care coordination and support for up to six weeks, including clinical and support services as required.

“The services are tailored around the individual to ensure they are delivered at the right intensity and frequency, according to the patient’s care plan, clinical presentation and risk profile.

“We are really pleased to have collaborated with HCF on an agreement that recognises the increased costs hospitals are facing and will help to achieve better coordinated care with great outcomes for patients.” 


HCF, Australia’s largest not-for-profit health fund protecting Australians since 1932, covers more than 1.8 million members with health and life insurance, and travel and pet insurance. On average over the last 10 years, HCF has paid out more cents in every dollar in premiums to members as benefits than the industry average. To learn more about HCF go to hcf.com.au/about-us


Established in 1964, Ramsay Health Care has grown to become a leading and respected health care provider in Australia, employing more than 30,000 people and admitting more than 1.1 million patients each year. Ramsay is Australia’s largest private hospital operator and largest private provider of mental health services. Ramsay also has a rapidly expanding out-of-hospital business including community psychology practices, pharmacies, day surgeries, hospital in the home services, telehealth and allied health clinics. To learn more about Ramsay, visit www.ramsayhealth.com/About-Us/Overview

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