The Ramsay Way
‘EMPOWERING WOMEN’ AWARD 24
RAMSAY BUYS FROM
THE BUSH TO SUPPORT
PAUL RAMSAY FOUNDATION
SCOPE AND ACTIVITIES
MENTAL HEALTH WEEK
LAKE MACQUARIE LEADING
THE WAY IN HEART HEALTH
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PEEL HEALTH CAMPUS
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Ramsay Health Care Corporate Newsletter
RAMSAY TO BAN
24 MILLION PLASTIC
ITEMS PER YEAR
PINDARA PRIVATE HOSPITAL
LAUNCHES A TINY CAR FOR
AS RAMSAY RAMPS UP
WESTMEAD TURNS PINK
FOR BREAST CANCER 20
Patients given easier access to hospital quality and safety data
Patients going to hospital will have easier access to quality and safety information relating to their surgery or treatment type, thanks to a new-look website
launched by Ramsay Health Care.
Australia’s largest private hospital operator undertook a
major review and realignment of the Clinical Quality and
Safety web pages of its hospitals, day surgeries and clinics.
The updated web pages contain information about each
site’s clinical quality and safety results including infection
rates, hand hygiene, unplanned readmissions, unplanned
returns to theatre, patient falls, pressure injuries, blood
transfusion reactions, and functional independence.
Group Chief Medical Officer, Professor John Horvath AO,
said Ramsay had a long history of publishing extensive
quality and safety data online for each of its sites. However,
new research supported the need to display the data in a
more relevant and consumer-friendly way.
“We sought feedback and input about the manner in which
we displayed the clinical quality indicators online. As a
result, we’ve made some changes so the data is much
easier for all our stakeholders to locate and interpret. We
are now linking the data to specific treatment types so
patients can understand how the information applies to
them,” he said.
Professor Horvath said publishing information about clinical
quality outcomes online helped consumers to better
understand Ramsay’s track record with delivering excellent
health care services.
“We wanted to paint a meaningful picture of the quality
of our health care services, while also creating a culture
of transparency which centres on the consumer,”
Professor Horvath said.
“When we are honest and open with our consumers and
with each other, it creates a sense of trust. Trust fosters
collaboration and it encourages our clinicians and partners
to share best practice across their respective specialties
and areas of expertise.”
For example, consumers who are coming to a Ramsay
hospital for an operation can click on the ‘surgery’ icon
to find out information about unplanned readmissions,
to theatre, pressure
A woman who is
coming to hospital
to have her baby
can click on the
‘obstetrics’ icon to find
out about that site’s
Apgar scores, which
help to understand
a baby’s condition
immediately after birth.
The Clinical Quality
and Safety page also
the national safety and
quality framework, Net
Promoter Score surveys
to gauge patient satisfaction, and safety initiatives to
improve patient care.
Professor Horvath said the changes offered exciting insight
into Ramsay’s ongoing commitment to ensure the best
patient outcomes and safest practices at every hospital, day
surgery and clinic.
Ramsay to ban
24 million plastic items
per year in Australia
Ramsay Australia has pledged to ban a range of single-use plastic
items from all its facilities by World Environment Day in June 2020.
These items – including drinking cups, plates, straws, kidney dishes and cutlery
– make up more than 24 million plastic items that Ramsay will eliminate from the
environment each year.
Ramsay Health Care has recently undertaken extensive staff focus groups
globally to examine how to better address sustainability across the business –
and waste reduction was identified as a major area of focus.
Continued on page 4.
Ramsay nurses Diane Gowers, Katrina McAndrew and
Elissa Young are excited about the new plastics initiative
Ramsay Australia CEO Danny Sims and
Cyndi Port discuss the plastics initiative