2019
The Ramsay Way
Ramsay
Technology
Repor t
2019
A review into the Ramsay Health Care
Australian technology journey
385,000
3 9 20
twitter.facebook.com/ramsayhealth com/ramsayhealth
RAMSAY’S PROUD
LINK TO AUSTRALIA’S
TOP CHARITY
02
04
HISTORIC DEEP BRAIN
STIMULATION CASE
AT NORTH SHORE
PRIVATE HOSPITAL
07
10
STROKE UNIT OPENS
AT JOONDALUP
HEALTH CAMPUS
13
14
BREAKING DOWN
BARRIERS FOR MIGRANT
AND REFUGEE WOMEN
15
16
CLINICAL TRIALS UNIT OPENS
ON THE SUNSHINE COAST
KAREENA PRIVATE
TEAM HELPS BABY WITH
SUGAR ALLERGY
NORTHSIDE GROUP
ST LEONARDS CLINIC
TURNS ONE
TWO YEARS OF SPEAK UP
FOR PATIENT SAFETY
19
24
17
18
02
Ramsay Health Care Corporate Newsletter
NEW DAY SURGERY
UNIT OPENS AT
NAMBOUR SELANGOR
PRIVATE HOSPITAL
HEART WEEK
AWARENESS CAMPAIGN:
TAKING HEART HEALTH
SERIOUSLY
RAMSAY SURGICAL
CENTRE OFFICIALLY
OPENS AT WOLLONGONG
PRIVATE HOSPITAL
RAMSAY’S OWN ROYAL
DELIVERY ON THE
GOLD COAST
Ramsay’s technology journey charted in inaugural report
Ramsay Australia is about to embark on a new era of technological
sophistication, which will be designed and created around the consumer.
The organisation’s first Ramsay Technology Report outlines a
bold vision for the road ahead, which includes:
• A seamless, integrated referral process for patients admitted to
Ramsay hospitals.
• Simplifying informed consent and online payments.
• Removing the need for patients to repeat the same information
prior to admission, at admission and during their hospital stay.
• Allowing next of kin to follow patients’ surgical progress online
and stay connected over high-speed, secure and reliable WiFi.
• Digitally closing the care loop from the hospital to the admitting
and referring doctors.
Ramsay Australia CEO Danny Sims said: “Technology is
a critical part of our success and we are working hard to
modernise the workplace, give better information to make
decisions and make the tools of technology easier to use.”
“Over the next year we’ll continue to accelerate our technology
and innovation agenda. This includes growing our investment
in the latest medical technology, introducing new ways to
help our employees go about their work more effectively and
increasing our focus on the consumer,” Mr Sims said.
Ramsay Australia Chief Information Officer John Sutherland
said the new technology report, which is available on the
Ramsay Australia website, reflected on some of the key
innovations introduced in 2018.
“We have organised these around three themes: doctor
connectedness, improving the patient experience, and
supporting business performance,” Mr Sutherland said.
These themes are evident
in activities such as
telemedicine services,
the rise of robotic surgery
and other cutting-edge
medical technology,
real-time bedside meal
ordering, and a mobile-friendly
patient portal
to manage hospital
admissions.
The number of Ramsay
patients using online
admissions has increased from about one in six people
in 2014 to one in four people in 2018.
Mr Sutherland said: “We have been increasing our
consumer connectedness, resulting in an acceleration
of our digital footprint.”
“Patients can conveniently find our hospitals and doctors from
their smartphones, discover our services via the major search
engines, book services directly online, and engage with us
via social media. We are also helping doctors to improve their
digital presence.”
Mr Sims said: “Technology is a journey, a ‘long game’, and
I thank all of our employees, doctors and other stakeholders
for your ongoing support of our efforts to become more
digitally advanced.”
Visit www.ramsayhealth.com.au to read the full report.
Australia’s first
custom 3D printed
ear at Castlecrag
Private Hospital
Expanding
mental health care
services at Ramsay
Australia
Thousands
sweat for charity
in Ramsay Health Care
Triathlon Pink
ramsayhealth.com.au
FAST TECHNOLOGY FACTS
230,000
WiFi connections
per month
Online admissions
per year
280,000
Ramsay Specialist Profile
views per month
300,000
Reached by social
media per month
318,000
Visits to the hospital
websites per month