MyCare Support Form | Ramsay Health Care

Name

Hospital

Email

Number

Browser (If Known)

Please refer to the FAQs listed in the help section of MyCare prior to logging your support request as the information may be provided there.

Problem

Forgot my password or password won't reset

Says my email is already in use

Log in failed won’t recognise my email or says my account could not be found

Haven’t received a confirmation after submitting my form

I can’t enter information in the form or form won't submit

I need to amend/change information in my form but can't

It won’t accept my medicare details

I need to update my email details or phone numbers

Other please detail below

Please try the following before hitting submit

If you have forgotten your password just click on the Forgotten Your Password link at https://mycare.ramsayhealth.com.au/#/?facility=&form= and follow the prompts

Please try the following before hitting submit

If you have forgotten your password just click on the Forgotten Your Password link at https://mycare.ramsayhealth.com.au/#/?facility=&form= and follow the prompts

Please try the following before hitting submit
If you already have a MyCare account, please ensure that you are Logging in rather than Creating an Account.

Please try the following before hitting submit
If MyCare wont recognise your email please ensure that you have entered your email correctly. If your email is correct, it may be that you dont have a MyCare account set up. You need to Create an Account first at https://mycare.ramsayhealth.com.au

Please try the following before hitting submit
Please check your Junk and Spam folders as the email may have been directed to these folders.
It can take up to 48 business hours as staff process your admission paperwork.

Please try the following before hitting submit
The form will time out after a period of inactivity in the same way that online banking does. This is to protect your health information.
Please Log back into your account and the form will take you to the page you were working on.

Please try the following before hitting submit
Unfortunately you cant amend a submitted online admission form. Please contact your hospital directly and they will update your admission paperwork for you.

Please try the following before hitting submit
You need to enter the information as per what is on your medicare card.

Please check your birth date is correct
Medicare number: Please ensure you have entered the numbers correctly.
First name: Only enter the first name on your medicare card, no middle name or middle initial
Surname: As per medicare card.
Expiry date: Ensure this is also as per your medicare card
If you still have problems the form will let you progress without verifying your medicare card, Our hospital team will verify the card once it is submitted.

Please try the following before hitting submit
You need to enter the information as per what is on your medicare card.

Please check your birth date is correct
Medicare number: Please ensure you have entered the numbers correctly.
First name: Only enter the first name on your medicare card, no middle name or middle initial
Surname: As per medicare card.
Expiry date: Ensure this is also as per your medicare card
If you still have problems the form will let you progress without verifying your medicare card, Our hospital team will verify the card once it is submitted.

Please try the following before hitting submit

Logon into MyCare using existing email details.
Go to the My Account tab at the top of the screen and then click on Edit to update your contact details and save.
Click on Change Email to update your email details then click on confirm. This will generate an email to the new email address with a link to confirm.
Go to your email inbox and click on this link and enter password.

Please try the following before hitting submit

Logon into MyCare using existing email details.
Go to the My Account tab at the top of the screen and then click on Edit to update your contact details and save.
Click on Change Email to update your email details then click on confirm. This will generate an email to the new email address with a link to confirm.
Go to your email inbox and click on this link and enter password.

Comment

I understand that information I submit will be handled in accordance with the Ramsay Health Care Privacy Policy

MyCare support Form container