RAISE the Ramsay Rule
You know your body better than anyone else – and your loved ones know you. Our staff are trained to monitor your condition, but we recognise that patients and families often notice subtle changes that others may miss. That’s why we introduced RAISE the Ramsay Rule. It empowers patients, loved ones and carers to escalate their concerns if they think something is wrong.
If you believe a patient's condition is deteriorating or not improving as expected, or if they are exhibiting unusual or out-of-character behaviour, and you feel that your concerns are not being heard, we encourage you to RAISE the Ramsay Rule.
What to do
- Speak to your nurse about your concerns.
- If you are not happy with their response, you can ask to speak with the nurse in charge.
- If you remain concerned, call your hospital’s dedicated Ramsay Rule phone number and ask to “RAISE the Ramsay Rule”. You can find your hospital's phone number at the bottom of this page.
RAISE the Ramsay Rule is based on the REACH initiative developed by the Clinical Excellence Commission’s Partnering with Patient’s Program and Ryan’s Rule developed by Queensland Health.
Find your facility's RAISE the Ramsay Rule phone number
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