Why choose us
Why choose Ramsay for your care?
Every year, more than a million people choose us for care – from routine treatments to life’s most important moments.
With hospitals, clinics and surgical centres across cities and regional areas, we’re here to provide care that’s close to home, delivered in a personal and supportive way. And because health care is more than hospital visits, we also offer:
- Allied health services to support your recovery and wellbeing.
- Community pharmacies for everyday health needs.
- Mental health support, including psychology services.
- Rehabilitation care, both in-hospital and at home.
- Telehealth for easy access to care, wherever you are.
The Ramsay team is here to provide high-quality care that fits your life.
People caring for people
At Ramsay, people come first. ‘People caring for people’ isn’t just our purpose – it’s the way we approach every patient, every team member and every interaction.
Our strength lies in the relationships we build and the care we provide every day.
We’re committed to:
- Listening to and supporting the needs of patients, families, staff and doctors.
- Creating a welcoming and inclusive workplace where our teams can do their best work.
- Providing safe, high-quality care across all our hospitals and services.
At Ramsay, we aim to make a positive difference every single day.
Our values
The Ramsay Way guides everything we do, making sure our approach to care, teamwork and leadership is built on three key principles. Click the plus sign (+) beside any heading to view more information.
1. Strong relationships
Great care starts with great connections. We foster a culture of support, respect and recognition, knowing that strong relationships create trust and positive outcomes for our people, patients and stakeholders.
2. Continuous improvement
We take pride in our work and are committed to excellence in everything we do. By embracing innovation and new ideas, we continuously challenge ourselves to find better, smarter solutions for patient care and healthcare delivery.
3. Sustainable growth
Our success is measured not just in financial performance but in the wellbeing of our people, communities and the environment. We focus on long-term sustainability, ensuring our healthcare services remain strong and future-focused.
The Ramsay experience
Our approach is designed to ensure that every patient receives personalised, compassionate and high-quality care. We focus on four key principles to make your experience as comfortable and positive as possible. Click the plus sign (+) on the right side of each heading to expand and view more information.
1. Recognising important moments
Every step in your healthcare experience matters. Whether you’re celebrating a milestone, facing a challenge or simply navigating a difficult day, we acknowledge these moments and offer meaningful support that reflects your progress.
2. Fostering connection
You are never alone in your care. We create a welcoming and supportive environment where patients and their loved ones feel heard and valued. Our goal is to make sure you always experience kindness, reassurance and a sense of community.
3. Empowering you
Your health decisions should be in your hands. By providing clear information and involving you in your care, we help you understand your options and feel confident about your treatment and recovery.
4. We see you as a person, not just a patient
You are more than your condition. We take the time to understand you as an individual, listen to your concerns and provide care with the respect, dignity and compassion you deserve.
At Ramsay Health Care, your experience matters. From the moment you arrive, we are dedicated to making you feel supported, empowered and truly cared for.
A commitment to safety and clinical quality
Your health, safety and comfort are our highest priorities. We follow Australia’s national health care standards and strict safety protocols to ensure the best possible care. Our commitment to excellence and transparency helps you to make informed decisions. Click the plus sign (+) beside either heading to view more information.
Continuous improvement
We are always looking for ways to improve and we value your feedback. We use patient experience surveys, including the Australian Hospital Patient Experience Question Set (AHPEQS) and Net Promoter Score (NPS), to understand your experience and enhance our services.
Our clinical quality and safety performance is regularly reviewed using clinical incident reports, patient feedback and key performance data. This ensures we provide reliable, high-quality care and continue to improve patient outcomes.
Speak Up
Your voice matters. If something doesn’t feel right with your care, we encourage you to speak up.
- RAISE – The Ramsay Rule allows patients, loved ones and staff to raise any concerns about care. Find out more about the rule and how to RAISE it.
- Speak Up for Patient Safety empowers our staff to challenge any behaviours or practices that could impact your safety.
We are committed to creating a safe, open and responsive health care environment where you feel heard and supported.
We're here to help
If you need help, advice or more information, reach out to our team.