• About novel
    coronavirus
    (COVID-19)

Important information about novel coronavirus (COVID-19)

Information on this page


Overview

We are closely monitoring and proactively responding to the developments in Australia associated with COVID-19, in conjunction with both the Australian Government and local public health units.

As the number of COVID-19 cases continues to rise around the nation, we want to reassure our patients and visitors that we have comprehensive, robust pandemic management plans in place to manage any potential COVID-19 cases in our facilities.

Our extensive procedures and protocols are designed to keep our patients, visitors and health care workers safe. These measures include mandatory use of PPE such as masks, COVID-19 screening, contact tracing, increased cleaning and a 100% staff vaccination rate.

All our actions are aligned with public health unit guidelines and are implemented in consultation with our national clinical governance unit. Given the evolving situation, it is very important for all patients, visitors and health care workers to be vigilant to observe for symptoms.

Our focus has been – and will always be – on people caring for people; it’s at the centre of everything we do. Thank you for making us a part of your health care journey as we continue to navigate through this time together.

The video below explains some of the changes you may notice when you visit one of our hospitals, clinics, pharmacies or day surgeries, as a result of the COVID-19 pandemic:

 

Information for patients

If you have contracted COVID-19 or have been identified as a close contact of a confirmed case, please contact the hospital or your doctor before your scheduled appointment or surgery.

If you have COVID-19 symptoms, it may be necessary for your surgery to be deferred if clinically appropriate to do so.

Please visit the relevant state government website to view the latest information about contact tracing and exposure sites:

If you are unwell with any cold or flu-like symptoms or have any questions about your upcoming procedure or treatment, please contact your doctor or relevant hospital.

Queensland
  • All patients will be screened for COVID-19 risks prior to admission, including ascertaining their vaccination status. Due to the evolving situation, these protocols outlined below are subject to change. We encourage you to contact either your treating doctor or relevant hospital to confirm specific requirements:
    • PCR testing is required for the following patients:
      • A patient with COVID-19 symptoms whose admission cannot be deferred.
      • A patient who is a close contact of a confirmed COVID-19 case but is asymptomatic.
      • Maternity patients who are presenting for delivery who are asymptomatic and unvaccinated. These patients will also need to undergo rapid antigen testing. Wherever possible, patients and support persons should also undergo rapid antigen testing at home the morning of admission.
    • Rapid antigen testing is required for the following patients:
      • Asymptomatic unvaccinated patients being admitted for an overnight stay. Unvaccinated patients are at increased risk of significant illness.
      • Asymptomatic vaccinated patients undergoing an aerosol generating procedure.
      • Vaccinated maternity patients who are asymptomatic.
      • Asymptomatic patients being transferred from external facilities to metro, regional, sub-acute, rehab and mental health facilities.
    • Asymptomatic day patients who regularly attend for day oncology, dialysis and mental health visits, regardless of their vaccination status, are not required to have PCR testing or rapid antigen testing. Risk assessment and screening of these patients will continue to be ongoing.
  • Patients should wear masks, if tolerated, when outside their hospital rooms. Patients should also wear masks when staff are in attendance in their room. Patients under the age of 12 years are not required to wear a mask.
For patients travelling from interstate, please visit the Queensland Health website for information on full entry requirements.
New South Wales
  • Some patients will be screened for COVID-19 risks prior to admission, including ascertaining their vaccination status. Due to the evolving situation, these protocols outlined below are subject to change. We encourage you to contact either your treating doctor or relevant hospital to confirm specific requirements:
    • PCR testing is required for the following patients:
      • A patient with COVID-19 symptoms whose admission cannot be deferred.
      • A patient who is a close contact of a confirmed COVID-19 case but is asymptomatic.
      • Maternity patients who are presenting for delivery who are asymptomatic and unvaccinated. These patients will also need to undergo rapid antigen testing. Wherever possible, patients and support persons should also undergo rapid antigen testing at home the morning of admission.

    • Rapid antigen testing is required for the following patients:
      • Asymptomatic unvaccinated patients being admitted for an overnight stay. Unvaccinated patients are at increased risk of significant illness.
      • Asymptomatic vaccinated patients undergoing an aerosol generating procedure.
      • Vaccinated maternity patients who are asymptomatic.
      • Asymptomatic patients being transferred from external facilities to metro, regional, sub-acute, rehab and mental health facilities, regardless of vaccination status.
      • Asymptomatic day patients who regularly attend for day oncology, dialysis and mental health visits, regardless of their vaccination status, are required to undergo weekly rapid antigen testing.

    • Asymptomatic patients who have been diagnosed with COVID in the past 30 days do not need to undergo testing on admission.

  • Patients must wear masks when outside their hospital rooms and when staff are in attendance in their room.

Day leave is currently restricted and will be considered on a case-by-case basis

Victoria
  • All patients will be screened for COVID-19 risks prior to admission, including ascertaining their vaccination status. Due to the evolving situation, these protocols outlined below are subject to change. We encourage you to contact either your treating doctor or relevant hospital to confirm specific requirements:
    • PCR testing is required for the following patients:
      • A patient with COVID-19 symptoms whose admission cannot be deferred.
      • A patient who is a close contact of a confirmed COVID-19 case but is asymptomatic.
      • Maternity patients who are presenting for delivery who are asymptomatic and unvaccinated. These patients will also need to undergo rapid antigen testing. Wherever possible, patients and support persons should also undergo rapid antigen testing at home the morning of admission.

    • Rapid antigen testing is required for the following patients:
      • Asymptomatic unvaccinated patients being admitted for an overnight stay. Unvaccinated patients are at increased risk of significant illness.
      • Asymptomatic vaccinated patients undergoing an aerosol generating procedure.
      • Vaccinated maternity patients who are asymptomatic.
      • Asymptomatic patients being transferred from external facilities to metro, regional, sub-acute, rehab and mental health facilities.

    • Asymptomatic day patients who regularly attend for day oncology, dialysis and mental health visits, regardless of their vaccination status, are not required to have PCR testing or rapid antigen testing. Risk assessment and screening of these patients will continue to be ongoing.

  • Patients should wear masks, if tolerated, when outside their hospital rooms. Patients should also wear masks when staff are in attendance in their room. Patients under the age of 8 years are not required to wear a mask.

For the latest information about border restrictions, please check the NSW and Victorian government websites.

Western Australia
  • All patients will be screened for COVID-19 risks prior to admission. Due to the evolving situation, these protocols outlined below are subject to change. We encourage you to contact either your treating doctor or relevant hospital to confirm specific requirements:
    • Rapid antigen testing is required for the following patients:
      • Patients attending outpatient appointments in high risk areas – oncology and renal
      • All patients being admitted to hospital for a medical procedure
      • All planned elective surgery patients, including inductions of labour, booked inductions and deliveries, elective caesarean sections and paediatric surgery.

  • Patients should wear surgical masks, where tolerated, when outside their room and when staff are in attendance in their room.
  • Patients under the age of 12 are not required to wear masks.
  • Patients presenting to an emergency department will be provided with a mask to wear where this is tolerated.
South Australia
  • All patients will be screened for COVID-19 risks prior to admission, including ascertaining their vaccination status. Due to the evolving situation, these protocols outlined below are subject to change. We encourage you to contact either your treating doctor or relevant hospital to confirm specific requirements:
    • PCR testing is required for the following patients:
      • A patient with COVID-19 symptoms whose admission cannot be deferred.
      • A patient who is a close contact of a confirmed COVID-19 case but is asymptomatic.

    • Rapid antigen testing is required for the following patients:
      • Asymptomatic unvaccinated patients being admitted for an overnight stay. Unvaccinated patients are at increased risk of significant illness.
      • Asymptomatic vaccinated patients undergoing an aerosol generating procedure.
      • Asymptomatic patients being transferred from external facilities to metro, regional, sub-acute, rehab and mental health facilities.

    • Asymptomatic day patients who regularly attend for day oncology, dialysis and mental health visits, regardless of their vaccination status, are not required to have PCR testing or rapid antigen testing. Risk assessment and screening of these patients will continue to be ongoing.

  • Where tolerated, patients should wear a surgical mask when outside their room.

Patients are permitted to have two visitors per day. Exemptions apply for end-of-life situations and other scenarios on a case-by-case basis with approval from the facility executive.

 

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Information for visitors

The following table outlines the current information for visitors in each state. Due to the evolving COVID-19 situation, we recommend that you contact the hospital directly to confirm visitor rules before leaving home:

Queensland
  • Visitor restrictions are currently in place in Queensland to protect patients and health care workers. Visitor policies vary between hospitals so please check with your relevant hospital for specific information. Exceptions to visitor restrictions can be made for end-of-life visits, support person for a maternity patient, parents of children, carers of patients with a disability, or on compassionate grounds on a case-by-case basis with approval from the hospital executive.
  • All permitted visitors (see above) must be fully vaccinated, asymptomatic and wear surgical masks when visiting Queensland hospitals.  Visitors who are unvaccinated, or have only had one dose, are not able to visit; however exceptions can be made on compassionate grounds on a case-by-case basis with approval of the hospital executive. 
  • Restrictions also apply to visitors under the age of 12, however exceptions can be made to allow siblings to attend for a limited period of time with approval from the hospital executive. In this scenario, all adults members of the household must be vaccinated.
  • Please note the full list of entry requirements for Queensland hospitals are available on the Queensland Health website.
  • Border restrictions remain in place; please check the Queensland and New South Wales government websites for the latest information.
New South Wales
  • Visitors must be asymptomatic and have received at least two doses of a COVID-19 vaccine (children under the age of 12 should have received one vaccine).
  • Visitors must wear a mask (children under the age of 12 are not required to wear a mask).
  • Visitors must not be identified as a close contact of a confirmed case of COVID-19, have been diagnosed with COVID-19 in the previous 10 days or be waiting the results of a COVID-19 test.
  • Visitors who have arrived in the country from overseas in the past seven days will not be permitted.
  • Exceptions to the visitor rules can be made by the hospital on a case by case basis.
  • Local rules on the number and timing of visit can be implemented if required, at any time.
Victoria
  • Visitors must be asymptomatic and wear a mask during the visit (children under the age of 8 are not required to wear a mask).
  • Visitors must not be a household contact of a confirmed case of COVID-19, must not have been diagnosed with COVID-19 in the previous seven days and must not be waiting the result of a COVID-19 test.
  • Exceptions to the visitor rules can be made by the hospital on a case by case basis.
  • For the latest information about border restrictions, please check the NSW and Victorian government websites.
South Australia
  • Patients are permitted to have two visitors per day. Exemptions apply for end-of-life situations and other scenarios on a case-by-case basis with approval from the facility executive. Approved visitors (see above criteria) must wear masks. Children under the age of 12 are not required to wear masks.
Western Australia
  • There are two classifications of visitors: ‘essential visitors’ and ‘other visitors.”

    Essential visitors

    An ‘essential visitor’ may visit outside of visiting hours and includes:

    • birth partner
    • nominated parent, guardian or carer of either a child OR a person with a disability
    • support person for someone who is critically ill/end-of-life (this would include spouses, partners and significant others)

    Other visitors

    Patients other than those who need an essential visitor may now have a maximum two (2) visitors at a time.

    Rules for visitors

    All visitors are required to:

    • Be asymptomatic
    • show proof of vaccination (unvaccinated essential visitors may be given an exemption in certain situations)
    • undergo screening
    • wear a surgical mask for the entirety of their visit
    • Not be identified as a close contact of a confirmed case
    • Not have been diagnosed with COVID-19 in the previous seven days
    • Not be waiting the result of a COVID-19 test
    • Not have arrived from overseas in the past seven days

    Some visitors are also required to take a Rapid Antigen Test (RAT), including unvaccinated essential visitors and visitors to high risk areas.

    High risk areas include: 

    • Critical Care Unit
    • Neonatal Unit
    • Haematology/Oncology
    • Maternity
    • Emergency Department
    • Paediatrics 

    Visitors to Hollywood Private Hospital are encouraged to check the specific Visitor Information for Hollywood.

 

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Food Delivery Services

In order to prevent the spread of COVID-19, we request that patients and their visitors do not use food delivery services – such as Deliveroo and Uber Eats – while at our hospitals. During the pandemic, it is important that we restrict non-essential individuals from entering our hospitals and these deliveries can sometimes cause logistical issues for our nurses and other staff on duty. Our food services teams are very experienced in catering to the dietary requirements of our patients based on their individual circumstances.

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COVID-19 Vaccination Program

Ramsay Health Care supports the Australian Government’s COVID-19 vaccination program. We require all employees, doctors, students, volunteers, contractors and third parties to be fully vaccinated against COVID-19 in order to attend our workplaces. This policy was established following a comprehensive risk assessment and analysis, taking into account the safety and efficacy of the vaccines, Work Health and Safety laws, existing public health legislative instruments, health industry guidance, improved accessibility and supply of the vaccines, and patients’ expectations. 

In determining the nationwide requirement for COVID-19 vaccination, Ramsay has noted: 

  • A high level of confidence in the safety and efficacy of TGA-approved vaccines. 
  • Health care workers in both public and private health care settings are at high risk of exposure to COVID-19. 
  • The Australian Health Protection Principal Committee (AHPPC) has recommended mandatory vaccinations for all workers in health care settings as a condition of work. 
  • The state governments of New South Wales, Victoria, Queensland, South Australia and Western Australia have all issued public health orders requiring workers in health care settings to be vaccinated against COVID-19.

Ramsay Pharmacy is an approved vaccination provider for the Pfizer, AstraZeneca and Moderna COVID-19 vaccines.

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Where can I get more information?

Call the Public Health Information Line on 1800 004 599.

Discuss any questions you have with the Public Health Agency monitoring you.

Contact your state or territory public health agency:

  • ACT call 02 5124 9213
  • NSW call 1300 066 055
  • NT call 08 8922 8044
  • QLD call 13HEALTH (13 43 25 84)
  • SA call 1300 232 272
  • TAS call 1800 671 738
  • VIC call 1300 651 160
  • WA visit www.healthywa.wa.gov.au or call your local public health unit

Find out how Ramsay Health Care has contributed to the COVID-19 health response in Australia by visiting our dedicated COVID-19 Response webpage.

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