• About novel
    coronavirus
    (COVID-19)

Important information about novel coronavirus (COVID-19)

Recommencement of elective surgery

Ramsay Health Care hospitals are gradually re-introducing elective surgery procedures in accordance with government guidelines, and taking into consideration the health and safety of our patients, staff, doctors and other health care partners.

Thank you for your patience and understanding while we work through the changes. We have implemented additional measures to ensure your wellbeing during the ongoing COVID-19 situation, including but not limited to:

  • Social distancing requirements
  • Restricted access and screening
  • Increased cleaning of high-touch areas

If you would like to ask any questions about your upcoming procedure or treatment, please contact your doctor or relevant hospital.

Information on this page


Overview

We are closely monitoring and proactively responding to the developments in Australia associated with coronavirus (COVID-19), in conjunction with both the Australian Government authorities and local public health units.

We are completely committed to providing our customers with high quality, effective services and treatment in a safe and comfortable environment. We have implemented strict infection control and prevention protocols to protect our patients, health care workers and visitors to minimise the risk of any infection, including COVID-19.

Please watch this short video which explains some of the changes you may notice when you visit one of our hospitals, clinics, pharmacies or day surgeries, as a result of the COVID-19 pandemic:

Transcript:

When you visit one of our hospitals, pharmacies, day surgeries, or clinics, your safety and wellbeing is our number one priority.

The impacts of COVID-19 in Australia have challenged us all to think and act differently, so we’d like to let you know about a few changes we’ve made to protect you, your visitors, and us.

The first thing you’ll notice when you arrive are some changes to our entry points. We’ll ask you a series of screening questions, and in some cases take your temperature, to identify anybody who’s at potential risk of having COVID-19.

We recommend you arrive a little earlier than planned in case there is a short queue during this process. This is a really important strategy to help keep you safe, so we thank you for your cooperation and understanding.

Once you’re inside, please keep an eye out for additional signage on display which contains important information for our patients and visitors.

During your time here, we ask you to practise good hand hygiene by using the hand gel provided and cough and sneeze etiquette by using your elbow, as well as social distancing – also referred to as physical distancing.

Leaving a space of 1.5 metres between one another is a really important way to prevent the spread of COVID-19. You’ll see signs to indicate where you should stand if you’re in a queue, and you may notice some chairs are marked to indicate which ones you can sit on.

To avoid large groups of people gathering together, we’re staggering admission times for patients and temporarily reducing the number of visitors.

Wherever possible, we encourage you to consider keeping in touch with your loved ones via digital devices such as your phone, rather than arranging a face-to-face visit.

We’re constantly monitoring our supplies of personal protective equipment such as face masks and gloves, as part of our strict infection control and prevention protocols.

And we’ve also increased our cleaning of high-touch areas, such as door handles, lift buttons and benchtops.

Our focus has been – and will always be – on people caring for people; it’s at the centre of everything we do.

Thank you for making us a part of your health care journey as we continue to navigate through this time together.


Information for patients

If you have travelled overseas in the past 14 days, please contact the hospital or your doctor before your scheduled appointment or surgery. If you have been identified as a close contact of a confirmed case, or are unwell with any cold or flu like symptoms, and are scheduled for a procedure, please contact your doctor before attending the hospital.

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Information for visitors

The requirement for social distancing, as well as local legislation implemented by each state government, means we have had to temporarily change our visitor policies. We are asking for your understanding that you consider not visiting our site unless you are an immediate family member or carer of the patient. Thank you for your support as we work through this time together. The following table outlines the current information for visitors in each state:

Queensland
  • Each patient may have one visit per day for up to two hours, no more than two people per visit
  • Children under 16 years of age cannot enter the facility as a visitor according the Queensland Public Health Act.
  • More than two visitors are allowed to provide end of life support to a patient. These visitors are not restricted to the two hour limit.
  • Up to two people may remain with a patient at all times and are not restricted to a 2 hour limit if they are:
    • Carers of the children under the age of 18
    • Carers for a patient with a disability
    • Partner and or support person when the patient is admitted for care related to pregnancy
    • Support person for the emergency department or outpatient care appointments
New South Wales
  • A patient may have up to two care and support visits each day
  • The total duration of such visits should be limited, and ideally no longer than two hours
  • The total number of visitors is no more than two- two at a time, and two persons in total each day
  • Under 16 years of age are not encouraged to visit, but can do so. Wherever possible, the visit by children under 16 years of age should be away from the ward area
  • There is no time limit for visitors who are:
    • Supporting a patient attending an Emergency Department
    • Supporting a patient whose status as a patient relates to pregnancy or obstetric care
  • There is no time limit, or limit on the number of visitors who are providing:
    • Providing end-of-life support. This can be assessed on a case by case basis to ensure social distancing can be adhered to wherever possible
Victoria
  • A patient may have up to two care and support visits each day
  • The total duration of such visits is no longer than two hours
  • The total number of visitors is no more than two- two at a time, and two persons in total each day
  • Under 16 years of age are not encouraged to visit, but can do so. Wherever possible, the visit by children under 16 years of age should be away from the ward area
  • There is no time limit imposed for visitors:
    • Providing end-of-life support
    • Supporting a patient attending an Emergency Department
    • Supporting a patient whose status as a patient relates to pregnancy or obstetric care
South Australia
  • A patient may have up to two care support visits each day
  • The total duration of such visits should be limited, and ideally no longer than two hours
  • The total number of visitors is no more than two- two at a time, and two persons in total each day
  • There is no time limit, or limit on the number of visitors, imposed in the event of end of life support; this can be assessed on a case by case basis to ensure social distancing can be adhered to wherever possible
  • There is no time limit imposed for visitors who are supporting a patient attending an Emergency Department, or supporting a patient whose status as a patient relates to pregnancy or obstetric care
  • Under 16 years of age are not encouraged to visit, but can do so. Wherever possible, the visit by children under 16 years of age should be away from the ward area
Western Australia
  • Maximum of two visitors for each inpatient at one time, during standard visiting hours.
  • There is no time limit, or limit on the number of visitors, imposed in the event of end of life support; this can be assessed on a case by case basis to ensure social distancing can be adhered to wherever possible
  • There is no time limit imposed for visitors who are supporting a patient attending an Emergency Department, or supporting a patient whose status as a patient relates to pregnancy or obstetric care.
  • No age limit on visitors, however, visitors under 16 years of age should not be actively encouraged to visit, but can do so. Wherever possible, the visit by children under 16 years of age should be away from the ward area

Visitors will be asked a series of questions before they are allowed to enter the hospital or clinic. They will not be able to visit if they:

  • Are unwell with any cold or flu like symptoms, even a runny nose.
  • Have travelled from overseas in the past two weeks.
  • Have been identified as close personal contact with a confirmed case.
  • Have been in close contact with a suspected case.

This screening point also applies to any essential contractors or representatives who need to attend a Ramsay facility in order to attend site meetings, prepare reports, or assess equipment for any reason.

We are also encouraging visitors to download the Australian Government’s COVIDSafe app, which is designed to provide early notification of possible exposure.

  • Wash your hands often with soap and water before and after eating as well as after attending the toilet
  • Avoid contact with others (including touching, kissing, hugging, and other intimate contact)
  • cough and sneeze into your elbow
  • If you are asked to wear a surgical face mask, after putting it on to cover your nose and mouth, do not touch the front of the mask and remove it using the ear loops or head straps.
  • Dispose of the used mask into a waste bin and perform hand hygiene with soap and water or alcohol hand rub.

Visitor Information: Social DistancingIt is important to practise social distancing to stop or slow the spread of infectious diseases, such as COVID-19. The more space between you and others, the harder it is for the virus to spread.

Important tips include:

  • You should aim to remain 1.5 metres apart at all times. If you are required to move closer than 1.5 metres, ensure that the time does not exceed 15 minutes
  • Do not shake hands
  • Do not share food

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Information for maternity patients

Ramsay maternity units are open and receiving patients.

If you are being admitted for observation, treatment or delivery, it is important that you follow the hospital’s instructions.

Please make sure your family and visitors are also aware of any precautions that may impact upon their ability to visit the hospital. There is a section above containing important information for all hospital visitors, including visitors to maternity units.

If you have any specific questions which are not answered on this page, please contact your hospital.

Have you recently travelled overseas or are you unwell?

If you have travelled overseas within the last 14 days prior to your planned or unplanned admission, or have any of the symptoms of COVID-19, you should advise the hospital and your doctor so appropriate precautions can be in place when you are admitted, protecting you and others in the hospital. If you have had contact with a known or suspected case of COVID-19, then please alert the hospital so appropriate precautions can be implemented for your admission and follow the instructions from Public Health authorities.

If you have symptoms of a respiratory infection, or nausea, vomiting or diarrhoea, please alert the hospital and Public Health authorities. You will be able to be admitted if your admission cannot be deferred, but precautions will be put in place for your admission and remain in place until removed by Public Health.

Extra site-specific information about maternity services

In response to the changing COVID-19 situation, for the safety of our patients and staff, we have taken the decision to either postpone or adjust the way we offer our group maternity tours and childbirth education classes. Please view the information below to find out what is happening at your hospital. We will update you with new information in the coming weeks - we apologise for any inconvenience this may cause.

Below is site-specific information about maternity tours and education classes:

Greenslopes Private Hospital
  • Maternity tours have been temporarily suspended
  • Online antenatal classes are on offer instead of the usual face-to-face childbirth education classes
Peninsula Private Hospital
  • Maternity tours have been temporarily suspended
  • Online antenatal classes are on offer upon request instead of the usual face-to-face childbirth education classes
Joondalup Health Campus
  • Maternity tours have been temporarily suspended
Pindara Private Hospital
  • Group maternity tours have been temporarily suspended. Individual tours are available upon request for the woman and one support person only.
  • Online antenatal classes are on offer instead of the usual face-to-face childbirth education classes
St Andrew's Ipswich Private Hospital
  • Maternity tours have been temporarily suspended. A virtual tour of the unit will be available soon.
  • Online antenatal classes are available.
    both in-person and Zoom online antenatal classes available for our parents!
    Numbers for in-person classes are strictly limited in adherence to social distancing guidelines.
    For more information call 07 3816 999
  • Both face-to-face and Virtual Childbirth Education Classes are available. Numbers for face-to-face classes are strictly limited in adherence to social distancing guidelines. For more information contact (07) 3816 9999
North West Private Hospital
  • Maternity tours have been temporarily suspended
  • Online antenatal education modules are available. For further information and to register into online modules please call (07) 3353 7825
  • Virtual Antenatal Childbirth Education Classes are now available. You and your support person will have the choice to meet with a Ramsay Registered Midwife and class participants from the safety of your home. Ramsay Health Care Maternity Services will operate virtual Childbrth classes via a secure platform. Please contact your hospital for more information.
  • Class content includes: Pregnancy, Labour & Birth, Variations of Labour & Birth, Parenting Session, Breastfeeding and more.
John Flynn Private Hospital
  • Maternity tours have been temporarily suspended
  • Online antenatal education modules are available
  • Virtual Antenatal Childbirth Education Classes are now available. You and your support person will have the choice to meet with a Ramsay Registered Midwife and class participants from the safety of your home. Ramsay Health Care Maternity Services will operate virtual Childbrth classes via a secure platform. Please contact your hospital for more information.
  • Class content includes: Pregnancy, Labour & Birth, Variations of Labour & Birth, Parenting Session, Breastfeeding and more
Cairns Private Hospital
  • Maternity tours have been temporarily suspended
  • Online antenatal education modules are available
  • Virtual Antenatal Childbirth Education Classes are now available. You and your support person will have the choice to meet with a Ramsay Registered Midwife and class participants from the safety of your home. Ramsay Health Care Maternity Services will operate virtual Childbrth classes via a secure platform. Please contact your hospital for more information.
  • Class content includes: Pregnancy, Labour & Birth, Variations of Labour & Birth, Parenting Session, Breastfeeding and more
Waverley Private Hospital
  • Maternity tours have been temporarily suspended
  • Virtual antenatal classes are on offer instead of the usual face-to-face childbirth education classes. Virtual Classes in both English and Mandarin are available. If you have any questions regarding our virtual antenatal classes please feel free to call Sisly, our friendly Maternity Liaison Officer on 03 9881 9531 or email wangsi@ramsayhealth.com.au
Mitcham Private Hospital
  • Maternity tours have been temporarily suspended
  • Online antenatal classes are on offer instead of the usual face-to-face childbirth education classes
North Shore Private Hospital
  • Maternity tours have been temporarily suspended
  • We are pleased to present this new guided tour of our Maternity Services.
  • Following an easing of restrictions, we have resumed some face to face antenatal classes including: Childbirth and Parenting Classes, Active Birth Classes and Caesarean Classes. For more information and to book for these classes click here
Westmead Private Hospital
  • Maternity tours have been temporarily suspended. A video of the unit is available on the website.
  • Online antenatal education modules are available
  • Virtual Antenatal Childbirth Education Classes are now available. You and your support person will have the choice to meet with a Ramsay Registered Midwife and class participants from the safety of your home. Ramsay Health Care Maternity Services will operate virtual Childbrth classes via a secure platform. Please contact your hospital for more information.
  • Class content includes: Pregnancy, Labour & Birth, Variations of Labour & Birth, Parenting Session, Breastfeeding and more.
Kareena Private Hospital
  • Maternity tours have been temporarily suspended
  • Online antenatal classes are on offer instead of the usual face-to-face childbirth education classes
Glengarry Private Hospital
  • Maternity tours have been temporarily suspended
  • Online antenatal classes are on offer instead of the usual face-to-face childbirth education classes
Peel Health Campus
  • Maternity tours have been temporarily suspended
  • Online antenatal classes are on offer instead of the usual face-to-face childbirth education classes
St George Private Hospital
  • Maternity tours have been temporarily suspended
  • Online antenatal classes are on offer instead of the usual face-to-face childbirth education classes. Midwife available each Thursday morning for questions
Frances Perry House
  • Maternity tours have been temporarily suspended
  • Face-to-face Childbirth education classes have re-commenced. Numbers for face-to-face classes are strictly limited in adherence to social distancing guidelines.
  • For any queries regarding services at Frances Perry House, please contact our friendly Maternity Liaison Officer Jayne (03) 9344 5000 or Hello.FRP@ramsayhealth.com.au

Below is site-specific information about luxury hotel stays:

Pindara Private Hospital
  • Our deluxe regal suite package in-hospital is still available. However for safety reasons, we regret the Palazzo Versace program has been temporarily suspended.
Frances Perry House
  • Unfortunately, the Grand Hyatt has suspended operations due to the coronavirus situation so we are not able to access their services. This means that the Parenting Program at the Grand Hyatt is now suspended. We continue to liaise closely with the Grand Hyatt team and will provide an update to this information once the program has reopened.
North West Private Hospital
  • Our deluxe package in-hospital is still on offer for the mother and partner, however no children are able to stay at this time.

All patients are asked to please contact the maternity department prior to arrival for antenatal and postnatal services.

Below is site-specific information about antenatal and postnatal services:

Greenslopes Private Hospital
  • Screening of all antenatal and postnatal women entering maternity
Peninsula Private Hospital
  • Screening of all antenatal and postnatal women entering maternity
  • No visitors for this assessment
Joondalup Health Campus
  • Screening of all antenatal and postnatal women entering maternity
  • Early Discharge Program (EDP) available on discharge
St Andrew's Ipswich Private Hospital
  • Screening of all antenatal and postnatal women entering maternity
  • Antenatal booking in interviews are being conducted over the phone
  • Well baby clinic will be continuing at an off-site location
North West Private Hospital
  • Screening of all antenatal and postnatal women entering maternity
Cairns Private Hospital
  • Antenatal services outpatient and day cases are limited at the site. All patients to contact the maternity department prior to arrival ph 07 4052 5232
  • Screening of all antenatal and postnatal women entering maternity
  • The Postnatal Drop-In clinic is now open every Friday. This service is by appointment only. Bookings contact Libby (07) 4052 5232
Waverley Private Hospital
  • Screening of all antenatal and postnatal women entering maternity
  • Infant feeding and support clinic. Available for newborn babies up until 12 weeks. 1 Patient per appointment
Mitcham Private Hospital
  • Screening of all antenatal and postnatal women entering maternity
  • Antenatal clinic for CTG’s, Immunisations and Anti D injections are being run in the clinic consulting rooms. Strict appointment times only. All bookings contacted prior to appointment for screening
  • Immediate antenatal services are provided as necessary. Client to call hospital prior to arrival.
Westmead Private Hospital
  • Screening of all antenatal and postnatal women entering maternity
  • Postnatal Support Clinic limited appointments only
Kareena Private Hospital
  • Screening of all antenatal and postnatal women entering maternity
  • A breastfeeding consultant is available for phone consultations and virtual consultations
Glengarry Private Hospital
  • Screening of all antenatal and postnatal women entering maternity
  • Antenatal services and outpatient appointments are being limited. If you are a patient, please contact the maternity department prior to arrival
Wollongong Private Hospital
  • Screening of all antenatal and postnatal women entering maternity
  • Antenatal services outpatient and day cases are limited at the site. All patients to contact the maternity department prior to arrival
    Phone: 02 4286 1228
  • Outpatient Postnatal services are limited at the site and are only by prior contact with the department via Phone:02 4286 1228.
St George Private Hospital
  • Screening of all antenatal and postnatal women entering maternity
North Shore Private Hospital
  • The safety of our patients, staff, visitors, and doctors is always our top priority. We have been proactively planning and implementing a comprehensive response to the evolving COVID-19 situation in Australia. In light of recent developments, a decision has been made to suspend our face to face antenatal classes for the time being. We are looking into online learning solutions and will provide an update with new information on this page in the coming weeks. We apologise for any inconvenience this may cause
Frances Perry House
  • Screening of all antenatal and postnatal women entering maternity
  • We are continuing to provide antenatal and postnatal care to our patients. Access to antenatal day stay for essential treatment and postnatal support for post discharge follow up is still available. We ask that you discuss your need for attendance at the hospital with your obstetrician or call us on 03 9344 5000 to speak to one of our staff about your specific circumstances so we can support your care planning before you make the trip to hospital.

To prioritise the safety of babies who need additional care, only parents are permitted to visit the special care nurseries at this time.

Below is site-specific information about special care nurseries:

Joondalup Health Campus
  • Mothers may visit 24/7 while restrictions will be in place for partners

Due to the evolving situation, to prioritise the safety of our mothers and babies, some of our sites have suspended the Know My Midwife program until further notice.

Below is site-specific information about the Know My Midwife program:

Peninsula Private Hospital
  • The Know My Midwife program has been temporarily suspended
Pindara Private Hospital
  • The Know My Midwife program is continuing but patients will be contacted for screening beforehand
North West Private Hospital
  • Ramsay Health Care Maternity Services will be offering telehealth Know My Midwife consultations to existing participants. The telehealth platform is secure, so your personal health information will remain private. Telehealth consultations are Medicare bulk-billed so there is no cost to you. To book your next appointment via our Telehealth service, please contact your hospital
John Flynn Private Hospital
  • Ramsay Health Care Maternity Services will be offering telehealth Know My Midwife consultations to existing participants. The telehealth platform is secure, so your personal health information will remain private. Telehealth consultations are Medicare bulk-billed so there is no cost to you. To book your next appointment via our Telehealth service, please contact your hospital
Cairns Private Hospital
  • Ramsay Health Care Maternity Services will be offering telehealth Know My Midwife consultations to existing participants. The telehealth platform is secure, so your personal health information will remain private. Telehealth consultations are Medicare bulk-billed so there is no cost to you. To book your next appointment via our Telehealth service, please contact your hospital
  • Face-to-face appointments are also available.Social distancing guidelines and screening prior to arrival applies
  • The Postnatal Drop-In clinic is now open every Friday. This service is by appointment only. Bookings contact Libby (07) 4052 5232
Mitcham Private Hospital
  • The Know My Midwife program is continuing but patients will be contacted for screening upon booking and before the appointment
Glengarry Private Hospital
  • The Know My Midwife program is continuing but patients will be contacted for screening beforehand
Frances Perry House
  • The Know My Midwife appointment has recommenced. Patients will be screened prior to appointment. To find out more or to book your appointment. Please phone (03) 9344 5290 or email Matbook.FRP@ramsayhealth.com.au

Below is site-specific information about Early Parenting Centres:

Masada Early Parenting Centre
  • We are continuing this service but will be facilitating individual education only at this time
North West Private Hospital
  • We are continuing this service but will be facilitating individual education only at this time
Waverley Private Hospital
  • We are continuing this service but will be facilitating individual education only at this time
Mitcham Private Hospital
  • We are continuing this service but will be facilitating individual education only at this time
Glengarry Private Hospital
  • Our Early Parenting Centre will be reopening on the 8th June
Figtree Private Hospital
  • We are continuing this service but will be facilitating individual education only at this time

Please contact the Maternity unit if you have any questions. A midwife will be available 24/7 to answer any questions.

Greenslopes Private Hospital

Lactation consultant & Well baby clinic – screening prior to appointment

Visitors: please see Information for Visitors section

  • Our physiotherapist will support you in your room if necessary
  • Our midwives and lactation consultants will support you in your room
  • All group classes are cancelled and individual advice is given in patient rooms
Peninsula Private Hospital

Visitors: please see Information for Visitors section

  • Our physiotherapist will support you in your room if necessary
  • Our midwives and lactation consultants will support you in your room
  • All group classes are cancelled and individual advice is given in patient rooms

Please contact the Maternity unit if you have any questions. A midwife is available 24/7. Ph: 03 9788 3465 or 03 9788 3468

Joondalup Health Campus

Visitors: please see Information for Visitors section
Support person in labour and up to 1 hr following the birth of baby

  • Our physiotherapist will support you in your room
  • Our midwives and lactation consultants will support you in your room
  • All group classes are cancelled and individual advice is given in patient rooms

The Private maternity unit has now merged with the public maternity unit.

Maternity Ward Visitor
1 visitor
Strict Visiting Hours
11am to 12noon and 6pm to 7pm

Masada Early Parenting Centre

Visitors: please see Information for Visitors section

  • Meals are now being served in each family’s own room

If the father/ partner chooses to stay they must remain in the unit and not go out for the day and return at night.

All parents and babies are screened prior to admission

  • Our health professionals will support you in your room
  • All group classes are cancelled and individual advice is given in patient rooms
North West Private Hospital

Visitors: please see Information for Visitors section

  • Our physiotherapist will support you in your room
  • Our midwives and lactation consultants will support you in your room
  • All group classes are cancelled and individual advice is given in patient rooms
Waverley Private Hospital

Maternity 1 visitor only (support person only)

  • Our physiotherapist will support you in your room
  • Our midwives and lactation consultants will support you in your room
  • All group classes are cancelled and individual advice is given in patient rooms

Parent First Aid
The safety of our patients, staff, visitors, and doctors is always our top priority. We have been proactively planning and implementing a comprehensive response to the evolving COVID-19 situation in Australia. In light of recent developments, a decision has been made to postpone the Parent First Aid Courses for the time being. We will provide an update with new information in the coming weeks. We apologise for any inconvenience this may cause.

Photographer – Cancelled

Maternity Liaison Officer (MLO)
Sisly Wang
wangsi@ramsayhealth.com.au
Ph: 03 9881 7760 (Waverley Maternity Unit)

Mitcham Private Hospital

Maternity 1 visitor only (support person only)

Maternity Care in the Home (Domicilary service) continues with strict risk assessment at patient discharge from hospital and prior to visit.

  • Our physiotherapist will support you in your room
  • Our midwives and lactation consultants will support you in your room
  • All group classes are cancelled and individual advice is given in patient rooms

Parent First Aid
The safety of our patients, staff, visitors, and doctors is always our top priority. We have been proactively planning and implementing a comprehensive response to the evolving COVID-19 situation in Australia. In light of recent developments, a decision has been made to postpone the Parent First Aid Courses for the time being. We will provide an update with new information in the coming weeks. We apologise for any inconvenience this may cause.

Maternity Liaison Officer (MLO)
Sisly Wang
wangsi@ramsayhealth.com.au
Ph: 03 9210 3111 (Mitcham Maternity Unit)

North Shore Private Hospital

Visitors: please see Information for Visitors section

Visiting hours in Maternity between 3pm and 5pm. (2 visitors only)

  • Our popular high tea is now being served in each family’s own room
  • Our physiotherapist will support you in your room
  • Our midwives and lactation consultants will support you in your room
  • All group classes are cancelled and individual advice is given in patient rooms

Night Well Baby Nursery is closed. Midwives supporting baby’s to Room-in with mothers

External contracted classes e.g Calmbirth and CPR Kids cancelled and “zoom’ option provided by those external companies

Patients given the option for early discharge but will be required to obtain follow up from their Early Childhood Centres

Westmead Private Hospital

Visitors: please see Information for Visitors section

  • Our Photography service is available please contact us for more information
  • Our midwives and lactation consultants will support you in your room
  • Our Postnatal Ward Breastfeeding Room is closed temporarily. In room breastfeeding and baby settling support is being offered to our postnatal patients.
  • All group classes are cancelled, and individual advice is given in patient rooms
  • Our physiotherapists will support you in your room
  • Our rooftop garden high tea will now be served in your room
  • Our post-natal clinic is by appointment only
  • Our postnatal exercise classes have been cancelled
  • Our infant massage classes have been cancelled

Please contact our Maternity Liaison Officers on 02 8837 9279 if you have any questions:
Email: maternitybookings.wmp@ramsayhealth.com.au

Kareena Private Hospital

Visitors: please see Information for Visitors section

  • Our popular high tea is now being served in each family’s own room
  • Our physiotherapist will support you in your room
  • Our midwives and lactation consultants will support you in your room
  • All group classes are cancelled and individual advice is given in patient rooms
Glengarry Private Hospital

Visitors: please see Information for Visitors section

  • The Postnatal drop-in-clinic is cancelled
  • Our physiotherapist will support you in your room
  • Our midwives and lactation consultants will support you in your room
  • All group classes are cancelled and individual advice is given in patient rooms
Figtree Private Hospital

Visitors: please see Information for Visitors section

  • Meals are now being served in each family’s own room
  • Our expert health professionals will support you in your room
  • All group classes are cancelled and individual advice is given in patient rooms
Wollongong Private Hospital

Visitors: please see Information for Visitors section

  • Our popular high tea is now being served in each family’s own room
  • Our physiotherapist will support you in your room
  • Our midwives and lactation consultants will support you in your room
  • All group classes are cancelled and individual advice is given in patient rooms

Antenatal Class Online modules available please contact Maternity Liaison Officer Kirsty
Phone: 02 4286 1077 to organise

Maternity Liaison Officer please contact
Kristy – PH 0242 861077 Or email wgp-hello@ramsayhealth.com.au

St George Private Hospital

Visitors: please see Information for Visitors section

  • Our popular high tea is now being served in each family’s own room
  • Our physiotherapist will support you in your room
  • Our midwives and lactation consultants will support you in your room
  • All group classes are cancelled and individual advice is given in patient rooms

Maternity Liaison Officer please contact
Carolyn – (02) 9598 5172

Frances Perry House

Visitors: please see Information for Visitors section

  • Each patient may have one healthy adult partner / support person during their stay.
  • Special Care Nursery babies can have both parents / guardians in attendance.
  • Frances Perry House visitor guidelines and screening processes are aligned with The Women’s.
  • Our Postnatal Ward Breastfeeding Room and Well Baby Nursery are closed temporarily. In room breastfeeding and baby settling support is being offered to our postnatal patients.
  • Postnatal Physiotherapy classes have also been suspended and in in-room service is being offered to postnatal patients.
  • For all maternity enquiries, please contact our Maternity Liaison Officer, Jayne via email at Hello.FRP@ramsayhealth.com.au

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FAQs

Coronaviruses can make humans and animals sick. Some coronaviruses can cause illness similar to the common cold and others can cause more serious diseases, including Severe Acute Respiratory Syndrome (SARS) and Middle East respiratory syndrome (MERS). The virus first seen in Hubei Province, China is called ‘novel’ because it is new. COVID-19 has now been declared a pandemic by the World Health Organization (WHO) and there has been a significant increase in new cases across many countries in Europe and around the world. It is likely that the virus originally came from an animal, and there is evidence that it can spread from person-to-person.

Symptoms include fever OR an acute respiratory infection and include (but are not limited to) cough, sore throat, fatigue and shortness of breath with or without a fever.

The coronavirus is most likely to spread from person-to-person by:

  • Direct close contact with a person whilst they are infectious;
  • Close contact with a person with a confirmed infection coughs or sneezes; or
  • Touching objects or surfaces (such as doorknobs or tables or face masks) contaminated from a cough or sneeze from a person with a confirmed infection, and then touching your mouth or face.

Most infections are transmitted by people when they have symptoms. There is now some evidence that people could be contagious before showing symptoms.

How can i help prevent the spread of COVID-19?Practising good hand and sneeze/cough hygiene is the best defence against most viruses. You should:

  • Wash your hands often with soap and water before and after eating as well as after attending the toilet
  • Avoid contact with others (including touching, kissing, hugging, and other intimate contact)
  • cough and sneeze into your elbow
  • If you are asked to wear a surgical face mask, after putting it on to cover your nose and mouth, do not touch the front of the mask and remove it using the ear loops or head straps.
  • Dispose of the used mask into a waste bin and perform hand hygiene with soap and water or alcohol hand rub.

Yes, visiting your doctor is considered an essential indoor gathering under current guidelines. That means you must adhere to social distancing measures by keeping a distance of 1.5m between yourself and other people and good hygiene practices including using hand sanitiser before and after your visit with your doctor.

People who are recommended to be isolated should not attend public places, in particular work, school, childcare or university. Only people who usually live in the household should be in the home. Do not allow visitors into the home. There is no need to wear masks in the home. Where possible, get others such as friends or family, who are not required to be isolated to get food or other necessities for you. If you must leave the home, such as to seek medical care, wear a surgical mask if you have one.

There is no specific treatment for coronaviruses. Antibiotics are not effective against viruses. Most of the symptoms can be treated with supportive medical care. Some people will require hospitalisation.

A face mask will not protect you against becoming infected. While the use of face masks can help to prevent transmission of disease from infected patients to others, face masks are not currently recommended for use by healthy members of the public for the prevention of infections like novel coronavirus. If you are unwell with cold and flu-like symptoms, then a mask can be worn when you attend the hospital or GP office for assessment.

Visit the Australian Government Department of Health homepage at www.health.gov.au.

Call the Public Health Information Line on 1800 004 599.

Discuss any questions you have with the Public Health Agency monitoring you.

Contact your state or territory public health agency:

  • ACT call 02 5124 9213
  • NSW call 1300 066 055
  • NT call 08 8922 8044
  • QLD call 13HEALTH (13 43 25 84)
  • SA call 1300 232 272
  • TAS call 1800 671 738
  • VIC call 1300 651 160
  • WA visit www.healthywa.wa.gov.au or call your local public health unit

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