Genevieve

Mar 09, 2021

NSW

My name is Genevieve Madden and I’ve worked at Baringa Private Hospital for 28 years 8 months. I have had several different jobs here at Baringa over the years.

Describe your job without using a position title?

My job is to provide support and guidance to the administration and hotel services staff, also to provide information to patients about their options for accessing Baringa if they don’t have health insurance.

What motivates you and why?

My motivation comes from helping people. Either helping the patients directly or the staff to solve any challenges that they encounter so that they can continue to provide great care to our patients.

If you could learn to do anything, what would it be?

I have a glass kiln and have been playing with glass fusing for a few years. I have even made glass beads with a torch as I love what you can do with molten glass and would love to try glass blowing.

What does the Year of Health and Care Workers mean to you?

I think that making 2021 the Year of the Health and Care Worker is a timely recognition of all the hard work and challenges that all health care workers have faced over the last 12 months and will continue to face in the near future. It reflects that it is a team effort to keep everybody safe.

What would you say to inspire future generations of workers in health care?

Health care is a very rewarding occupation where we are often seeing people at their most vulnerable where they are outside their comfort zone. Our empathy and consideration for the patient and their loved ones’ feelings can make a massive difference to their overall experience. The hotel services and support staff and services are often what makes the difference to the patients’ experience. Patients expect that they will receive excellent nursing care and it is the extra effort that the non-clinical staff make that are most appreciated and very rewarding to the staff.