HOSPITAL NEWS
North Shore Private Hospital
reveals fresh, modern
renovation
Maternity patients are the first to access new modern rooms, following
a refurbishment at North Shore Private Hospital.
The project included transforming the
hospital’s ground floor foyer, common
areas on the south side of the hospital, and
maternity and orthopaedic rooms.
North Shore Private Hospital CEO, Richard
Ryan, said: “The refurbishment will ensure
the hospital’s aesthetics align with its high-class
quality services and enhance the
patient experience.”
Seven new-look maternity rooms are now
ready for use, with the remaining 30 to be
completed by June. The upgraded rooms
will provide additional comfort for
patients and complement the hospital’s
recently renovated delivery suites.
North Shore Private’s orthopaedic rooms
will also be completely refurbished.
New cardiac catheter
laboratory for Westmead
Private Hospital
Westmead Private Hospital has recently installed a new Philips
Azurion Clarity IQ cardiac catheter laboratory.
8 The Ramsay Way 2020 | 01
Mr Ryan said: “The rooms have been fully
refurbished with new carpet, paint colour,
bed head and ensuites. We have included
little nuances to embrace new technology,
including USB ports and larger televisions.”
Re-painting of the hospital’s foyer
is complete, and work is also being
undertaken to refurbish the reception area
and change the hospital’s artwork.
“We’re refurbishing the hospital in stages
to ensure we give strategic consideration
to how each aspect of the project will
enhance the overall patient experience,”
Mr Ryan said.
CEO Mike Flatley said the $1.5 million investment will ensure Westmead
Private continues to provide quality health care for its patients.
“This is the first step in our cath lab redevelopment, with an additional lab due
to be installed in our Stage 3 Development which will commence later this
year,” Mr Flatley said.
The new system will offer patients, doctors and staff reduced radiation and
will greatly improve the image quality and reduce the amount of contrast
media required.
For the first time, specialists will be able to undertake roadmap images on a
beating heart and CT scanning for neuro patients.
Food for thought: improving the
hospital experience for Ramsay
customers
Ramsay Health Care is focusing on several new initiatives in 2020 to take
patients’ hospital experiences to a new level.
Areas of focus will include hotel services (new patient menus, dining options and premium
bedding), admission and discharge services (making the processes of coming to and leaving
hospital clearer and simpler) and technology (improving the patient journey through the use of
new technology).
An emphasis on food will be an important part of making the patient experience better – now and
into the future.
Each day, Ramsay’s catering teams across the country serve around 11,000 meals to patients
and customers.
In order to create exceptional experiences, it is important to Ramsay hospitals provide delicious
and nutritious meals that meet patients’ and customers’ dietary needs and preferences.
Recently, experienced chefs and catering teams across several Ramsay hospitals – regional,
metropolitan, small and large – participated in a cook-up where they could share their collective
knowledge and experience to develop ideas for catering improvements and innovations.
Following this, patients at seven of NSW hospitals – Lake Macquarie, Warners Bay, Nowra,
Southern Highlands, Westmead Private, St George and Dudley Private – were invited to
experience a new menu as part of a pilot project.
Patients were asked to provide a rating for their dining experience based on food presentation,
quality, variety and availability of healthy choices along with other important feedback. These
insights will play an important role in helping to shape an even better Ramsay food and dining
experience for customers into the future.
Sustainability will also be a major focus area for catering processes in 2020. Ramsay is
determined to make catering more sustainable by taking action to reduce food waste and utilise
best-practice waste disposal methods to reduce environmental impact.