• About novel
    coronavirus
    (COVID-19)

Important information about novel coronavirus (COVID-19)

Information on this page


Overview

We are closely monitoring and proactively responding to the developments in Australia associated with coronavirus (COVID-19), in conjunction with both the Australian Government authorities and local public health units.

We are completely committed to providing our customers with high quality, effective services and treatment in a safe and comfortable environment. We have implemented strict infection control and prevention protocols to protect our patients, health care workers and visitors to minimise the risk of any infection, including COVID-19.Please watch this short video which explains some of the changes you may notice when you visit one of our hospitals, clinics, pharmacies or day surgeries, as a result of the COVID-19 pandemic:

Please watch this short video which explains some of the changes you may notice when you visit one of our hospitals, clinics, pharmacies or day surgeries, as a result of the COVID-19 pandemic:

Transcript:

When you visit one of our hospitals, pharmacies, day surgeries, or clinics, your safety and wellbeing is our number one priority.

The impacts of COVID-19 in Australia have challenged us all to think and act differently, so we’d like to let you know about a few changes we’ve made to protect you, your visitors, and us.

The first thing you’ll notice when you arrive are some changes to our entry points. We’ll ask you a series of screening questions, and in some cases take your temperature, to identify anybody who’s at potential risk of having COVID-19.

We recommend you arrive a little earlier than planned in case there is a short queue during this process. This is a really important strategy to help keep you safe, so we thank you for your cooperation and understanding.

Once you’re inside, please keep an eye out for additional signage on display which contains important information for our patients and visitors.

During your time here, we ask you to practise good hand hygiene by using the hand gel provided and cough and sneeze etiquette by using your elbow, as well as social distancing – also referred to as physical distancing.

Leaving a space of 1.5 metres between one another is a really important way to prevent the spread of COVID-19. You’ll see signs to indicate where you should stand if you’re in a queue, and you may notice some chairs are marked to indicate which ones you can sit on.

To avoid large groups of people gathering together, we’re staggering admission times for patients and temporarily reducing the number of visitors.

Wherever possible, we encourage you to consider keeping in touch with your loved ones via digital devices such as your phone, rather than arranging a face-to-face visit.

We’re constantly monitoring our supplies of personal protective equipment such as face masks and gloves, as part of our strict infection control and prevention protocols.

And we’ve also increased our cleaning of high-touch areas, such as door handles, lift buttons and benchtops.

Our focus has been – and will always be – on people caring for people; it’s at the centre of everything we do.

Thank you for making us a part of your health care journey as we continue to navigate through this time together.


Information for patients

If you have travelled to an identified hot spot, returned from overseas or from a cruise in the past 14 days, please contact the hospital or your doctor before your scheduled appointment or surgery. If you have been identified as a close contact of a confirmed case, or are unwell with any cold or flu like symptoms, and are scheduled for a procedure, please contact your doctor before attending the hospital.

If you are a patient in Victoria:

The Victorian Government has announced its plan for resuming non-urgent elective surgeries, as the state’s new daily COVID case numbers continue to fall.  As was the case earlier this year, there will be a gradual reintroduction of non-urgent Category 2 and 3 procedures to ensure the safety and wellbeing of staff, patients and doctors can be maintained at all times. Hospitals in both regional Victoria and metropolitan Melbourne can now begin to resume non-urgent elective surgeries, according to guidelines outlined by the state government. It is anticipated hospitals will be able to operate at full surgical capacity by the end of November.

Please also be aware of the following requirements:

  • Preoperative COVID-19 testing is required for all elective surgery patients who live or work in Melbourne or the Mitchell Shire before they undergo their procedure in any Victorian hospitals
  • Patients need to isolate after their test until their admission to hospital. The test will be arranged in the days prior to a booked procedure. Patients will need to bring a copy of their results with them to the hospital
  • Preoperative COVID-19 testing is required for patients presenting for emergency surgery in Victorian hospitals, and decisions about your procedure will be made by your treating doctor.
  • All patients will be contacted prior to their surgery and will be asked a series of screening questions
  • Masks must be worn by patients, visitors, staff and doctors while in our Victorian facilities, including in consulting rooms. Patients must wear their masks when outside of their room – including on transfer to the operating room.

If you have any questions about your upcoming procedure or treatment, please contact your doctor or relevant hospital.

If you are a patient in NSW:

Please be aware of the following requirements:

  • All patients must wear masks when outside their rooms across our NSW sites. Patients in mental health units must wear masks when social distancing isn’t possible. 

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Information for visitors

The requirement for social distancing, as well as local legislation implemented by each state government, means we have had to temporarily change our visitor policies. We are asking for your understanding that you consider not visiting our site unless you are an immediate family member or carer of the patient. Thank you for your support as we work through this time together. The following table outlines the current information for visitors in each state:

Queensland
  • Patients may have up to two visitors at any one time within visiting hours. Exceptions to the two visitor rule apply for people providing end-of-life support.
  • Masks are no longer required to be worn by visitors
New South Wales
  • In the Greater Metropolitan Sydney area:
    • A patient may have one nominated visitor per day. Visitors may stay for up to 1 hour and a hospital may introduce a window of time when these visits are allowed to occur. In NSW, visitors must be aged over 16 years. Exceptions to visitor restrictions include:
      • End of life visits
      • On a case-by-case basis and only on approval by relevant executive.
  • All visitors must wear masks.
  • Outside the Greater Metropolitan Sydney area:
    • A patient may have two visitors per day. Visitors must be aged over 16 years. Exceptions to visitor restrictions apply to end-of-life visits or on a case-by-case visit with approval by the relevant executive.
  • Visitors who reside or work in an identified COVID hotspot must be restricted from the facility. Any exceptions must be approved by the facility executive, and the visitor must wear a level 1 surgical mask the entire duration of their visit.
Victoria
  • A patient may have one visitor per day.
    • Visits are allowed for a maximum of two hours for general inpatients.
    • Maternity patients attending for labour, birth and immediate post-natal period may have a partner or support person with no time limit.
    • Mental health inpatients may have a person visit once per day. The same person must be the nominated visitor for the duration of the patient’s stay.
    • Visitors under the age of 16 are currently not permitted to enter.
    • Two visitors are permitted for end-of-life visits at any one time.
  • Patients aged under the 18 may have two parents, carers or guardians as visitors. No time limit is specified however sites may adjust visiting hours as required.

Please note: all visitors to facilities in Victoria must wear a mask.

South Australia
  • A patient may have up to two care support visits each day
  • The total duration of such visits should be limited to one hour
  • The total number of visitors is no more than two at a time, and two persons in total each day
  • Visiting hours are Monday to Friday: 9am - 5pm, Saturday to Sunday: 10am - 4pm
  • There is no time limit, or limit on the number of visitors, imposed in the event of end of life support; this can be assessed on a case by case basis to ensure social distancing can be adhered to wherever possible
  • There is no time limit imposed for visitors who are supporting a patient attending an Emergency Department, or supporting a patient whose status as a patient relates to pregnancy or obstetric care
  • Under 16 years of age are not encouraged to visit.
Western Australia
  • Maximum of two visitors for each inpatient at one time, during standard visiting hours.
  • There is no time limit, or limit on the number of visitors, imposed in the event of end of life support; this can be assessed on a case by case basis to ensure social distancing can be adhered to wherever possible
  • There is no time limit imposed for visitors who are supporting a patient attending an Emergency Department, or supporting a patient whose status as a patient relates to pregnancy or obstetric care.
  • No age limit on visitors, however, visitors under 16 years of age should not be actively encouraged to visit, but can do so. Wherever possible, the visit by children under 16 years of age should be away -from the ward area

Screening process for visitors

Screening requirements vary across Australia depending on the level of community transmission of COVID-19 in each particular area. Visitor screening and temperature checking is required when visiting a hospital or clinic in Victoria and Greater Sydney.

Ramsay has introduced a smartphone tool to streamline the COVID-19 screening process for visitors, patients and health care workers. This system is designed to help stop the spread of COVID-19, minimise disruptions and streamline the entry process.

The COVID-19 screening tool requires everyone to scan a unique QR code – using the camera function on their smart phone – before they enter the facility. If you do not own a smart phone, a staff member will be able to assist you with the screening process manually.

Visitors will be asked a series of questions before they are allowed to enter. They will not be able to visit if they:

  • Are unwell with any cold or flu like symptoms, even a runny nose.
  • Have travelled to an identified hotspot, returned from overseas or from a cruise in the past 14 days.
  • Have been identified as close personal contact with a confirmed case.
  • Have been in close contact with a suspected case.
  • Have not been cleared following a positive COVID-19 test.

Each Ramsay facility has its own unique QR scan code and patient and visitor data will be stored safely and securely. The QR code will be displayed on signage outside the entry points of all Ramsay facilities.

We also encourage visitors to download the Australian Government’s COVIDSafe app, which is designed to provide early notification of possible exposure.

  • Wash your hands often with soap and water before and after eating as well as after attending the toilet
  • Avoid contact with others (including touching, kissing, hugging, and other intimate contact)
  • cough and sneeze into your elbow
  • If you are asked to wear a surgical face mask, after putting it on to cover your nose and mouth, do not touch the front of the mask and remove it using the ear loops or head straps.
  • Dispose of the used mask into a waste bin and perform hand hygiene with soap and water or alcohol hand rub.

It is important to practise social distancing to stop or slow the spread of infectious diseases, such as COVID-19. The more space between you and others, the harder it is for the virus to spread.

Important tips include:

  • You should aim to remain 1.5 metres apart at all times. If you are required to move closer than 1.5 metres, ensure that the time does not exceed 15 minutes
  • Do not shake hands
  • Do not share food
Visitor Information: Social Distancing

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Information for maternity patients

Ramsay maternity units are open and receiving patients.

If you are being admitted for observation, treatment or delivery, it is important that you follow the hospital’s instructions.

Please make sure your family and visitors are also aware of any precautions that may impact upon their ability to visit the hospital. There is a section above containing important information for all hospital visitors, including visitors to maternity units.

If you have any specific questions which are not answered on this page, please contact your hospital.

Have you recently travelled overseas or are you unwell?

If you have travelled overseas within the last 14 days prior to your planned or unplanned admission, or have any of the symptoms of COVID-19, you should advise the hospital and your doctor so appropriate precautions can be in place when you are admitted, protecting you and others in the hospital. If you have had contact with a known or suspected case of COVID-19, then please alert the hospital so appropriate precautions can be implemented for your admission and follow the instructions from Public Health authorities.

If you have symptoms of a respiratory infection, or nausea, vomiting or diarrhoea, please alert the hospital and Public Health authorities. You will be able to be admitted if your admission cannot be deferred, but precautions will be put in place for your admission and remain in place until removed by Public Health.

Extra site-specific information about maternity services

In response to the changing COVID-19 situation, for the safety of our patients and staff, we have taken the decision to either postpone or adjust the way we offer our group maternity tours and childbirth education classes. Please view the information below to find out what is happening at your hospital. We will update you with new information in the coming weeks - we apologise for any inconvenience this may cause.

Below is site-specific information about maternity tours and education classes:

Greenslopes Private Hospital
  • Maternity tours have been temporarily suspended
  • Online antenatal classes are on offer instead of the usual face-to-face childbirth education classes
Peninsula Private Hospital
  • Maternity tours have been temporarily suspended
  • Online antenatal classes are on offer upon request instead of the usual face-to-face childbirth education classes
Joondalup Health Campus &
Joondalup Private Hospital
  • Maternity tours have recommenced. Bookings via 9400 9200
Pindara Private Hospital
  • Group maternity tours have been temporarily suspended. Individual tours are available upon request for the woman and one support person only.
  • Online antenatal classes are on offer instead of the usual face-to-face childbirth education classes
St Andrew's Ipswich Private Hospital
  • Maternity tours have been temporarily suspended. A virtual tour of the unit will be available soon.
  • Online antenatal classes are available.
    both in-person and Zoom online antenatal classes available for our parents!
    Numbers for in-person classes are strictly limited in adherence to social distancing guidelines.
    For more information call 07 3816 999
  • Both face-to-face and Virtual Childbirth Education Classes are available. Numbers for face-to-face classes are strictly limited in adherence to social distancing guidelines. For more information contact (07) 3816 9999
North West Private Hospital
  • Maternity tours have been temporarily suspended
  • Online antenatal education modules are available. For further information and to register into online modules please call (07) 3353 7825
  • Virtual Antenatal Childbirth Education Classes are now available. You and your support person will have the choice to meet with a Ramsay Registered Midwife and class participants from the safety of your home. Ramsay Health Care Maternity Services will operate virtual Childbrth classes via a secure platform. Please contact your hospital for more information.
  • Class content includes: Pregnancy, Labour & Birth, Variations of Labour & Birth, Parenting Session, Breastfeeding and more.
John Flynn Private Hospital
  • Maternity tours have been temporarily suspended
  • Online antenatal education modules are available
  • Virtual Antenatal Childbirth Education Classes are now available. You and your support person will have the choice to meet with a Ramsay Registered Midwife and class participants from the safety of your home. Ramsay Health Care Maternity Services will operate virtual Childbrth classes via a secure platform. Please contact your hospital for more information.
  • Class content includes: Pregnancy, Labour & Birth, Variations of Labour & Birth, Parenting Session, Breastfeeding and more
Cairns Private Hospital
  • Maternity tours have been temporarily suspended
  • Online antenatal education modules are available
  • Virtual Antenatal Childbirth Education Classes are now available. You and your support person will have the choice to meet with a Ramsay Registered Midwife and class participants from the safety of your home. Ramsay Health Care Maternity Services will operate virtual Childbrth classes via a secure platform. Please contact your hospital for more information.
  • Class content includes: Pregnancy, Labour & Birth, Variations of Labour & Birth, Parenting Session, Breastfeeding and more
Waverley Private Hospital
  • Maternity tours have been temporarily suspended
  • Virtual Antenatal Childbirth Education Classes are now available. You and your support person will have the choice to meet with a Ramsay Registered Midwife and class participants from the safety of your home. Ramsay Health Care Maternity Services operate virtual Childbirth classes via a secure platform. Please contact your hospital for more information.
  • Class content includes: Pregnancy, Labour & Birth, Variations of Labour & Birth, Parenting Session, Breastfeeding and more.
  • Virtual Classes in both English and Mandarin are available. If you have any questions regarding our virtual antenatal classes please feel free to call Sisly, our friendly Maternity Liaison Officer on 0428 400 277 or email wangsi@ramsayhealth.com.au
Mitcham Private Hospital
  • Maternity tours have been temporarily suspended
  • Virtual Antenatal Childbirth Education Classes are now available. You and your support person will have the choice to meet with a Ramsay Registered Midwife and class participants from the safety of your home. Ramsay Health Care Maternity Services operate virtual Childbirth classes via a secure platform. Please contact your hospital for more information.
  • Class content includes: Pregnancy, Labour & Birth, Variations of Labour & Birth, Parenting Session, Breastfeeding and more.
  • Virtual Classes in both English and Mandarin are available. If you have any questions regarding our virtual antenatal classes please feel free to call Sisly, our friendly Maternity Liaison Officer on 0428 400 277 or email wangsi@ramsayhealth.com.au
North Shore Private Hospital
  • Maternity tours have been temporarily suspended
  • We are pleased to present this new guided tour of our Maternity Services.
  • Following an easing of restrictions, we have resumed some face to face antenatal classes including: Childbirth and Parenting Classes, Active Birth Classes and Caesarean Classes. For more information and to book for these classes click here
Westmead Private Hospital
  • Maternity tours have been temporarily suspended. A video of the unit is available on the website.
  • Online antenatal education modules are available
  • Virtual Antenatal Childbirth Education Classes are now available. You and your support person will have the choice to meet with a Ramsay Registered Midwife and class participants from the safety of your home. Ramsay Health Care Maternity Services will operate virtual Childbrth classes via a secure platform. Please contact your hospital for more information.
  • Class content includes: Pregnancy, Labour & Birth, Variations of Labour & Birth, Parenting Session, Breastfeeding and more.
Kareena Private Hospital
  • Maternity tours have been temporarily suspended
  • Online antenatal classes are on offer instead of the usual face-to-face childbirth education classes
Glengarry Private Hospital
  • Maternity tours are now running again every Sunday from 2:30pm. You can find more information on the tours here
  • Face-to-face childbirth education classes are now up and running again. To find out more please contact the hospital on (08) 9447 0111 
Peel Health Campus
  • Maternity tours have been temporarily suspended
  • Online antenatal classes are on offer instead of the usual face-to-face childbirth education classes
St George Private Hospital
  • Maternity tours have been temporarily suspended
  • Online antenatal classes are on offer instead of the usual face-to-face childbirth education classes. Midwife available each Thursday morning for questions
Frances Perry House
  • Maternity tours have been temporarily suspended
  • Face-to-face Childbirth education classes have re-commenced. Numbers for face-to-face classes are strictly limited in adherence to social distancing guidelines.
  • For any queries regarding services at Frances Perry House, please contact our friendly Maternity Liaison Officer Jayne (03) 9344 5000 or Hello.FRP@ramsayhealth.com.au

Below is site-specific information about luxury hotel stays:

Pindara Private Hospital
  • Our deluxe regal suite package in-hospital is still available. However for safety reasons, we regret the Palazzo Versace program has been temporarily suspended.
Frances Perry House
  • Unfortunately, the Grand Hyatt has suspended operations due to the coronavirus situation so we are not able to access their services. This means that the Parenting Program at the Grand Hyatt is now suspended. We continue to liaise closely with the Grand Hyatt team and will provide an update to this information once the program has reopened.
North West Private Hospital
  • Our deluxe package in-hospital is still on offer for the mother and partner, however no children are able to stay at this time.

All patients are asked to please contact the maternity department prior to arrival for antenatal and postnatal services.

Below is site-specific information about antenatal and postnatal services:

Greenslopes Private Hospital
  • Screening of all antenatal and postnatal women entering maternity
Peninsula Private Hospital
  • Screening of all antenatal and postnatal women entering maternity
  • No visitors for this assessment
Joondalup Health Campus &
Joondalup Private Hospital
  • Antenatal classes have recommenced. Bookings via 9400 9200
  • Antenatal breast feeding classes have commenced. Bookings via 9400 9200
St Andrew's Ipswich Private Hospital
  • Screening of all antenatal and postnatal women entering maternity
  • Antenatal booking in interviews are being conducted over the phone
  • Well baby clinic will be continuing at an off-site location
North West Private Hospital
  • Screening of all antenatal and postnatal women entering maternity
Cairns Private Hospital
  • Antenatal services outpatient and day cases are limited at the site. All patients to contact the maternity department prior to arrival ph 07 4052 5232
  • Screening of all antenatal and postnatal women entering maternity
  • The Postnatal Drop-In clinic is now open every Friday. This service is by appointment only. Bookings contact Libby (07) 4052 5232
Waverley Private Hospital
  • Screening of all antenatal and postnatal women entering maternity
  • Infant feeding and support clinic. Available for newborn babies up until 12 weeks. 1 Patient per appointment
Mitcham Private Hospital
  • Screening of all antenatal and postnatal women entering maternity
  • Antenatal clinic for CTG’s, Immunisations and Anti D injections are being run in the clinic consulting rooms. Strict appointment times only. All bookings contacted prior to appointment for screening
  • Immediate antenatal services are provided as necessary. Client to call hospital prior to arrival.
Westmead Private Hospital
  • Screening of all antenatal and postnatal women entering maternity
  • Postnatal Support Clinic limited appointments only
Kareena Private Hospital
  • Screening of all antenatal and postnatal women entering maternity
  • A breastfeeding consultant is available for phone consultations and virtual consultations
Glengarry Private Hospital
  • Screening of all antenatal and postnatal women entering maternity
  • Antenatal services and outpatient appointments are being limited. If you are a patient, please contact the maternity department prior to arrival
Wollongong Private Hospital
  • Screening of all antenatal and postnatal women entering maternity
  • Antenatal services outpatient and day cases are limited at the site. All patients to contact the maternity department prior to arrival
    Phone: 02 4286 1228
  • Outpatient Postnatal services are limited at the site and are only by prior contact with the department via Phone:02 4286 1228.
St George Private Hospital
  • Screening of all antenatal and postnatal women entering maternity
North Shore Private Hospital
  • The safety of our patients, staff, visitors, and doctors is always our top priority. We have been proactively planning and implementing a comprehensive response to the evolving COVID-19 situation in Australia. In light of recent developments, a decision has been made to suspend our face to face antenatal classes for the time being. We are looking into online learning solutions and will provide an update with new information on this page in the coming weeks. We apologise for any inconvenience this may cause
Frances Perry House
  • Screening of all antenatal and postnatal women entering maternity
  • We are continuing to provide antenatal and postnatal care to our patients. Access to antenatal day stay for essential treatment and postnatal support for post discharge follow up is still available. We ask that you discuss your need for attendance at the hospital with your obstetrician or call us on 03 9344 5000 to speak to one of our staff about your specific circumstances so we can support your care planning before you make the trip to hospital.

To prioritise the safety of babies who need additional care, only parents are permitted to visit the special care nurseries at this time.

Below is site-specific information about special care nurseries:

Joondalup Health Campus &
Joondalup Private Hospital
  • Mothers may visit 24/7 while restrictions will be in place for partners

Due to the evolving situation, to prioritise the safety of our mothers and babies, some of our sites have suspended the Know My Midwife program until further notice.

Below is site-specific information about the Know My Midwife program:

Peninsula Private Hospital
  • The Know My Midwife program has been temporarily suspended
Pindara Private Hospital
  • The Know My Midwife program is continuing but patients will be contacted for screening beforehand
North West Private Hospital
  • Ramsay Health Care Maternity Services will be offering telehealth Know My Midwife consultations to existing participants. The telehealth platform is secure, so your personal health information will remain private. Telehealth consultations are Medicare bulk-billed so there is no cost to you. To book your next appointment via our Telehealth service, please contact your hospital
John Flynn Private Hospital
  • Ramsay Health Care Maternity Services will be offering telehealth Know My Midwife consultations to existing participants. The telehealth platform is secure, so your personal health information will remain private. Telehealth consultations are Medicare bulk-billed so there is no cost to you. To book your next appointment via our Telehealth service, please contact your hospital
Cairns Private Hospital
  • Ramsay Health Care Maternity Services will be offering telehealth Know My Midwife consultations to existing participants. The telehealth platform is secure, so your personal health information will remain private. Telehealth consultations are Medicare bulk-billed so there is no cost to you. To book your next appointment via our Telehealth service, please contact your hospital
  • Face-to-face appointments are also available.Social distancing guidelines and screening prior to arrival applies
  • The Postnatal Drop-In clinic is now open every Friday. This service is by appointment only. Bookings contact Libby (07) 4052 5232
Mitcham Private Hospital
  • The Know My Midwife program is continuing but patients will be contacted for screening upon booking and before the appointment
Glengarry Private Hospital
  • The Know My Midwife program is continuing but patients will be contacted for screening beforehand
Frances Perry House
  • The Know My Midwife appointment has recommenced. Patients will be screened prior to appointment. To find out more or to book your appointment. Please phone (03) 9344 5290 or email Matbook.FRP@ramsayhealth.com.au

Below is site-specific information about Early Parenting Centres:

Masada Early Parenting Centre
  • We are continuing this service but will be facilitating individual education only at this time
North West Private Hospital
  • We are continuing this service but will be facilitating individual education only at this time
Waverley Private Hospital
  • We are continuing this service but will be facilitating individual education only at this time
Mitcham Private Hospital
  • We are continuing this service but will be facilitating individual education only at this time
Glengarry Private Hospital
  • Our Early Parenting Centre is now open again
Figtree Private Hospital
  • We are continuing this service but will be facilitating individual education only at this time

Please contact the Maternity unit if you have any questions. A midwife will be available 24/7 to answer any questions.

Greenslopes Private Hospital

Lactation consultant & Well baby clinic – screening prior to appointment

Visitors: please see Information for Visitors section

Maternity Visitor Information

  • Birth Suites – 1 support person per birth
  • Maternity Inpatient Ward – 1 visitor at a time, limit of 2 per day
  • Special Care Nursery – Parents only, one at a time. No children please
  • Our physiotherapist will support you in your room if necessary
  • Our midwives and lactation consultants will support you in your room
  • All group classes are cancelled and individual advice is given in patient rooms

Peninsula Private Hospital

Visitors: please see Information for Visitors section

Maternity Visitor Information

  • Birth Suite – 1 support person for the duration of the Birth (no time limit)
  • Antenatal & Postnatal wards – 1 support person, same person who attended birth can stay with their partner for the duration of their stay
    • if the support person leaves the hospital they can then only visit once per day for 2 hours
  • Outpatient appointments/Drop-in clinics- no support person allowed
  • Special Care Nursery- 1 parent/guardian allowed to visit at any one time
  • Day Surgery – Drop off and Pick up only. No waiting in the hospital allowed
  • Our physiotherapist will support you in your room if necessary
  • Our midwives and lactation consultants will support you in your room
  • All group classes are cancelled and individual advice is given in patient rooms

Please contact the Maternity unit if you have any questions. A midwife is available 24/7. Ph: 03 9788 3465 or 03 9788 3468


Joondalup Health Campus & Joondalup Private Hospital

Visitors: please see Information for Visitors section
Support person in labour and up to 1 hr following the birth of baby

  • Our physiotherapist will support you in your room
  • Our midwives and lactation consultants will support you in your room
  • All group classes are cancelled and individual advice is given in patient rooms

The Private maternity unit has now merged with the public maternity unit.

Maternity Ward Visitor
1 visitor
Strict Visiting Hours
11am to 12noon and 6pm to 7pm


Masada Early Parenting Centre

Visitors: please see Information for Visitors section

  • Meals are now being served in each family’s own room

If the father/ partner chooses to stay they must remain in the unit and not go out for the day and return at night.

All parents and babies are screened prior to admission

  • Our health professionals will support you in your room
  • All group classes are cancelled and individual advice is given in patient rooms

North West Private Hospital

Visitors: please see Information for Visitors section

  • Our physiotherapist will support you in your room
  • Our midwives and lactation consultants will support you in your room
  • All group classes are cancelled and individual advice is given in patient rooms

Waverley Private Hospital

Visitors: please see Information for Visitors section

Maternity Visitor Information

  • Birth Suite – 1 support person for the duration of the Birth (no time limit)
  • Antenatal & Postnatal wards – 1 support person, same person who attended birth can stay with their partner for the duration of their stay
    • if the support person leaves the hospital they can then only visit once per day for 2 hours
  • Outpatient appointments/Drop-in clinics- no support person allowed
  • Special Care Nursery- 1 parent/guardian allowed to visit at any one time
  • Day Surgery – Drop off and Pick up only. No waiting in the hospital allowed
  • Our physiotherapist will support you in your room
  • Our midwives and lactation consultants will support you in your room
  • All group classes are cancelled and individual advice is given in patient rooms

Parent First Aid
Child Revive Parent first aid has moved their paediatric first aid courses to an online platform (live video courses via Zoom). Please visit www.childrevive.com.au to see the course options.

Course bookings are made directly with Child Revive First Aid. Please go to www.childrevive.com.au/courses-vic.html. Enter code word 'waverley' for a 10% discount off live video course tickets.

For any enquiries, including to be notified when face-to-face courses resume, please contact Child Revive via email jo@childrevive.com.au or telephone 1300 797 667.

Photographer – Cancelled

Maternity Liaison Officer (MLO)
Sisly Wang
wangsi@ramsayhealth.com.au
Ph: 03 9881 7760 (Waverley Maternity Unit)


Mitcham Private Hospital

Visitors: please see Information for Visitors section

Maternity Visitor Information

  • Birth Suite – 1 support person for the duration of the Birth (no time limit)
  • Antenatal & Postnatal wards – 1 support person, same person who attended birth can stay with their partner for the duration of their stay
    • if the support person leaves the hospital they can then only visit once per day for 2 hours
  • Outpatient appointments/Drop-in clinics- no support person allowed
  • Special Care Nursery- 1 parent/guardian allowed to visit at any one time
  • Day Surgery – Drop off and Pick up only. No waiting in the hospital allowed
  • Our physiotherapist will support you in your room
  • Our midwives and lactation consultants will support you in your room
  • All group classes are cancelled and individual advice is given in patient rooms

Parent First Aid
Child Revive Parent first aid has moved their paediatric first aid courses to an online platform (live video courses via Zoom). Please visit www.childrevive.com.au to see the course options.

Course bookings are made directly with Child Revive First Aid. Please go to www.childrevive.com.au/courses-vic.html. Enter code word 'mitcham' for a 10% discount off live video course tickets.

For any enquiries, including to be notified when face-to-face courses resume, please contact Child Revive via email jo@childrevive.com.au or telephone 1300 797 667.

Maternity Liaison Officer (MLO)
Sisly Wang
wangsi@ramsayhealth.com.au
Ph: 03 9210 3111 (Mitcham Maternity Unit)


North Shore Private Hospital

Visitors: please see Information for Visitors section

No visitors in maternity (Partner’s only)

  • Our popular high tea is now being served in each family’s own room
  • Our physiotherapist will support you in your room
  • Our midwives and lactation consultants will support you in your room
  • All group classes are cancelled and individual advice is given in patient rooms

Night Well Baby Nursery is closed. Midwives supporting baby’s to Room-in with mothers

External contracted classes e.g Calmbirth and CPR Kids cancelled and “zoom’ option provided by those external companies

Patients given the option for early discharge but will be required to obtain follow up from their Early Childhood Centres


Westmead Private Hospital

Visitors: please see Information for Visitors section

  • Our Photography service is available please contact us for more information
  • Our midwives and lactation consultants will support you in your room
  • Our Postnatal Ward Breastfeeding Room is closed temporarily. In room breastfeeding and baby settling support is being offered to our postnatal patients.
  • All group classes are cancelled, and individual advice is given in patient rooms
  • Our physiotherapists will support you in your room
  • Our rooftop garden high tea will now be served in your room
  • Our post-natal clinic is by appointment only
  • Our postnatal exercise classes have been cancelled
  • Our infant massage classes have been cancelled

Please contact our Maternity Liaison Officers on 02 8837 9279 if you have any questions:
Email: maternitybookings.wmp@ramsayhealth.com.au


Kareena Private Hospital

Visitors: please see Information for Visitors section

  • Our popular high tea is now being served in each family’s own room
  • Our physiotherapist will support you in your room
  • Our midwives and lactation consultants will support you in your room
  • All group classes are cancelled and individual advice is given in patient rooms

Glengarry Private Hospital

Visitors: please see Information for Visitors section

  • The Postnatal drop-in-clinic is cancelled
  • Our physiotherapist will support you in your room
  • Our midwives and lactation consultants will support you in your room
  • All group classes are cancelled and individual advice is given in patient rooms

Figtree Private Hospital

Visitors: please see Information for Visitors section

  • Meals are now being served in each family’s own room
  • Our expert health professionals will support you in your room
  • All group classes are cancelled and individual advice is given in patient rooms

Wollongong Private Hospital

Visitors: please see Information for Visitors section

  • Our popular high tea is now being served in each family’s own room
  • Our physiotherapist will support you in your room
  • Our midwives and lactation consultants will support you in your room
  • All group classes are cancelled and individual advice is given in patient rooms

Antenatal Class Online modules available please contact Maternity Liaison Officer Kirsty
Phone: 02 4286 1077 to organise

Maternity Liaison Officer please contact
Kristy – PH 0242 861077 Or email wgp-hello@ramsayhealth.com.au


St George Private Hospital

Visitors: please see Information for Visitors section

  • Our popular high tea is now being served in each family’s own room
  • Our physiotherapist will support you in your room
  • Our midwives and lactation consultants will support you in your room
  • All group classes are cancelled and individual advice is given in patient rooms

Maternity Liaison Officer please contact
Carolyn – (02) 9598 5172


Frances Perry House

Visitors: please see Information for Visitors section

Maternity Visitor Information

  • Birth Suite – 1 support person for the duration of the Birth (no time limit)
  • Antenatal & Postnatal wards – 1 support person, same person who attended birth can stay with their partner for the duration of their stay
    • if the support person leaves the hospital they can then only visit once per day for 2 hours
  • Outpatient appointments/Drop-in clinics- no support person allowed
  • Special Care Nursery- 1 parent/guardian allowed to visit at any one time
  • Day Surgery – Drop off and Pick up only. No waiting in the hospital allowed
  • Our Postnatal Ward Breastfeeding Room and Well Baby Nursery are closed temporarily. In room breastfeeding and baby settling support is being offered to our postnatal patients.
  • Postnatal Physiotherapy classes have also been suspended and in in-room service is being offered to postnatal patients.
  • For all maternity enquiries, please contact our Maternity Liaison Officer, Jayne via email at Hello.FRP@ramsayhealth.com.au

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FAQs

Coronaviruses can make humans and animals sick. Some coronaviruses can cause illness similar to the common cold and others can cause more serious diseases, including Severe Acute Respiratory Syndrome (SARS) and Middle East respiratory syndrome (MERS). The virus first seen in Hubei Province, China is called ‘novel’ because it is new. COVID-19 has now been declared a pandemic by the World Health Organization (WHO) and there has been a significant increase in new cases across many countries in Europe and around the world. It is likely that the virus originally came from an animal, and there is evidence that it can spread from person-to-person.

Symptoms include fever OR an acute respiratory infection and include (but are not limited to) cough, sore throat, fatigue and shortness of breath with or without a fever.

The coronavirus is most likely to spread from person-to-person by:

  • Direct close contact with a person whilst they are infectious;
  • Close contact with a person with a confirmed infection coughs or sneezes; or
  • Touching objects or surfaces (such as doorknobs or tables or face masks) contaminated from a cough or sneeze from a person with a confirmed infection, and then touching your mouth or face.

Most infections are transmitted by people when they have symptoms. There is now some evidence that people could be contagious before showing symptoms.

Practising good hand and sneeze/cough hygiene is the best defence against most viruses. You should:

  • Wash your hands often with soap and water before and after eating as well as after attending the toilet
  • Avoid contact with others (including touching, kissing, hugging, and other intimate contact)
  • cough and sneeze into your elbow
  • If you are asked to wear a surgical face mask, after putting it on to cover your nose and mouth, do not touch the front of the mask and remove it using the ear loops or head straps.
  • Dispose of the used mask into a waste bin and perform hand hygiene with soap and water or alcohol hand rub.
How can i help prevent the spread of COVID-19?

Yes, visiting your doctor is considered an essential indoor gathering under current guidelines. That means you must adhere to social distancing measures by keeping a distance of 1.5m between yourself and other people and good hygiene practices including using hand sanitiser before and after your visit with your doctor.

People who are recommended to be isolated should not attend public places, in particular work, school, childcare or university. Only people who usually live in the household should be in the home. Do not allow visitors into the home. There is no need to wear masks in the home. Where possible, get others such as friends or family, who are not required to be isolated to get food or other necessities for you. If you must leave the home, such as to seek medical care, wear a surgical mask if you have one.

There is no specific treatment for coronaviruses. Antibiotics are not effective against viruses. Most of the symptoms can be treated with supportive medical care. Some people will require hospitalisation.

Wearing a face mask or covering provides an additional physical barrier and helps to reduce the risk of COVID-19 community transmission. Face masks or coverings have been recommended around the world for use by the community to reduce transmission of coronavirus (COVID-19).

Your best protection is still to keep 1.5m apart from other people, to wash your hands thoroughly and regularly, and cough and sneeze into a tissue or your elbow. Face masks or coverings are helpful in containing droplets when people cough, reducing the likelihood of spreading the virus. Visitors and patients will be required to wear masks where there is evidence of community transmission of COVID-19; advice will be provided by the facility.

Health care workers are required to wear masks when at work and especially when 1.5m distance cannot be maintained in our health care facilities to help reduce the risk of transmission.

Visit the Australian Government Department of Health homepage at www.health.gov.au.

Call the Public Health Information Line on 1800 004 599.

Discuss any questions you have with the Public Health Agency monitoring you.

Contact your state or territory public health agency:

  • ACT call 02 5124 9213
  • NSW call 1300 066 055
  • NT call 08 8922 8044
  • QLD call 13HEALTH (13 43 25 84)
  • SA call 1300 232 272
  • TAS call 1800 671 738
  • VIC call 1300 651 160
  • WA visit www.healthywa.wa.gov.au or call your local public health unit

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